Copilot in Word changed dramatically overnight and no longer provides the experience I paid to use
I am reporting a significant change that appears to be specific to Copilot in Word. Importantly, this is not a general Copilot account issue. The standalone Copilot app still contains my previous chat history, including chats that originated from Word before this change occurred. The problem appears to be isolated to the Word Copilot experience. Beginning on October 16-17, 2026, Copilot in Word changed dramatically: Previous Word Copilot chat history disappeared, leaving only newly created chats visible. Copilot in Word now states that it can only remember information within the current chat. Personalized preferences that previously carried across conversations no longer appear to work inside Word. The editing workflow has completely changed. Previously, Copilot presented one suggestion at a time inside a dedicated suggestion card. The prior interface used navigation arrows to cycle through alternatives and had clear Apply and Skip/Cancel actions. The new interface generates large numbered lists of suggestions and critiques instead of interactive rewrite cards. The writing assistance feels less natural, less personalized, and noticeably less human than before. The Copilot interface behavior and layout have also changed. My concern is not simply that the interface looks different. I upgraded my Microsoft 365 subscription to Premium primarily because of the Copilot experience in Word. I use Copilot heavily for editing school assignments and writing projects and often complete large amounts of work in a single session. The previous Word Copilot experience helped organize my writing, preserve my voice, and provide efficient rewrite suggestions without sounding like I ran my work through an AI bot. One of the main reasons I chose Copilot over competing AI tools is that it consistently felt more natural and more human when helping me edit and refine my work. The most significant change is not the appearance of the interface. The entire interaction style has changed. Previously, Copilot in Word felt like collaborating with an editor who reviewed my writing and helped improve it while preserving my voice. The new experience feels more like receiving an automated analysis report from a machine. Instead of helping me refine my writing through natural rewrites and conversational suggestions, it now generates long lists of critiques and recommendations. While those recommendations may be technically correct, they do not provide the same experience or value. They also do not consistently reflect the writing style, tone, and preferences that I had previously taught Copilot to remember. Instead of receiving rewrites that already sounded like my work, I now have to interpret the feedback and manually rewrite or adjust it so it sounds like me again. This adds additional effort and makes the editing process significantly less efficient than it was before. Because the standalone Copilot app still has my previous history, this appears to be a change in Word Copilot itself rather than an account-wide issue. I would like Microsoft to confirm: Whether Word Copilot was recently moved to a new experience or editing workflow. Whether the disappearance of all prior Word chat history is expected. Whether cross-chat personalization or memory behavior has changed. Whether the previous suggestion-card workflow, editing style, or interaction model can be restored or selected as an option. I understand that Copilot is an AI system, and I do not expect it to behave exactly like a human editor. However, one of the reasons I chose Copilot over competing tools was because it consistently helped me improve my writing while preserving my voice and reducing the amount of editing I had to do myself. After this update, I have found myself relying on Copilot less because it no longer provides the same level of personalized editing assistance, voice preservation, and workflow efficiency that I previously depended on. This change was immediately noticeable and has significantly reduced the value I receive from the Microsoft 365 subscription I purchased specifically to use Copilot in Word. I am not requesting new features. I am trying to understand whether this change was intentional, whether the previous Word Copilot experience is still available, and whether some of these issues may be related to the disappearance of my prior Word Copilot chat history and personalization. If most of these changes are the result of a history or personalization issue, I hope they can be resolved as quickly as possible so I can continue using Copilot the way I did before. However, if the behavior I am seeing is the result of a permanent redesign of the Word Copilot experience, I will need to reconsider whether maintaining my Microsoft 365 Premium subscription continues to provide the value that originally led me to purchase it.
Copilot unusable since the latest UI updates were forced on users
Is anyone else having massive issues with Copilot since the latest UI rollout was forced on them with no option to switch back? Problems I have been experiencing: Loss of chat history - initially, this appears to have been a sync/re-index issue as a result of the roll out but, whilst most of my chats & projects are now accessible, some (a few) have lost all the history & context that had been built up The UI does not focus on the latest messages output when a chat message is sent - it randomly scrolls to a part of the conversation and school to end is needed (TBH, this is the least disruptive issue - but still a massive pain, poor UI and a drain on productivity) Copilot cannot see files within a one drive folder - it can see the folder but, cannot access any of the files contained within the folder resource. Adding the files individually does work but, that causes admin overhead and risk of files not being referenced when new files are added There appears to be undocumented (& more importantly, unprompted) limits to conversations lengths in chats - have some chats that have been running for many days which then stop processing any further messages with a message: Sorry, I wasn't able to respond to that. Is there something else I can help with? No warning that chat length is nearing any limits No documentation on what the limit is Once hit, the chat becomes useless since the context cannot be referenced in a new chat No way to ask for a summary of the chat to maintain context into a new thread - the chat is useless save for scrolling back and cut/pasting relevant context into a new thread Conversations randomly truncating - often a conversation that has a significant history does not show the full conversation These problems have degraded a product that was solid and, causing massive overhead in workload to 'work around', they limit the value of the product to me as a user and make me question whether to take the leap and switch to another (much better) AI tool set. Has this actually been tested by Microsoft before forcing on CUSTOMERS or, are your users being treated as unpaid QA resources...
Agent Builder agents require Microsoft 365 Copilot license for users without a license?
Hi all, Has anyone noticed a recent change in how Copilot Agent Builder (in Copilot Chat) agents work for users without a Microsoft 365 Copilot license? Our setup is: Agent created by a user with a Microsoft 365 Copilot license Created directly in Agent Builder, not published through Copilot Studio The agent is published and available within our tenant Some consumers do not have a Microsoft 365 Copilot license Copilot Credits are available (also for the environment where the agent is) and have not been exhausted This setup was working normal ly just two days ago. Unlicensed users could use the shared agents and usage was covered by Copilot Credits. Now those same users are getting a message saying that a Microsoft 365 Copilot license is required. Has anyone else started seeing this? I’m trying to understand whether we are looking at a configuration issue in our tenant or whether something has recently changed in the service/licensing behavior. Thanks for experiences!
Copilot Keeps Promising to Generate Images but Never Actually Creates Them
I have been experiencing this problem repeatedly with Microsoft Copilot, and it is wasting so much of my time. Whenever I ask Copilot to create an image, it keeps responding with promises that it will generate the image, but it never actually creates one! Instead of generating the image, Copilot continues replying with text, promising to complete the task or saying it will fix the problem. Even when I repeat my instructions, it keeps responding without producing the image I requested. This is extremely frustrating because I waste time waiting, repeating my prompts, and explaining what I want again, but the image never appears. EXPECTED BEHAVIOR: Copilot should actually generate the requested image when I ask it to create one. ACTUAL BEHAVIOR: Copilot keeps responding and promising to generate the image, but no image is ever produced. FREQUENCY: This problem has happened repeatedly. PLEASE FIX THIS! I want Copilot to actually generate images instead of repeatedly promising to create them without delivering any results.
Please Remove Daily Cap Usage for Free Copilot Text Chat
Dear Microsoft Copilot Team, I am writing to express my disappointment with the new daily usage caps on Microsoft Copilot, particularly for ordinary text-based conversations. In the past, I could use Copilot freely for everyday questions, learning, research, brainstorming, and general conversations without constantly worrying about reaching a daily limit. The newer restrictions have made the experience significantly more frustrating and less useful. I understand that running AI services requires computing resources and that Microsoft must manage operating costs. However, I believe ordinary text chat should remain uncapped, especially when it was previously possible to use Copilot much more freely. Text conversations are a fundamental part of the service, and users should not have to stop in the middle of a useful discussion because they have exhausted a daily allowance. The move toward a unified Copilot experience should make the product simpler, more consistent, and more useful—not make existing users feel that they have lost access to a service they have come to rely on. I am therefore asking Microsoft to: Remove daily usage caps entirely for ordinary text-based Copilot conversations, including for free users. Keep basic text chat freely accessible without arbitrary daily cutoffs or lengthy waiting periods. If stricter limits are necessary for resource-intensive features such as image generation or advanced research, apply those limits separately rather than restricting ordinary text conversations. Clearly communicate any usage policies and reconsider changes that negatively affect the experience of long-time users. Unlimited text chat would help preserve user trust, encourage continued engagement, and distinguish Copilot as an accessible AI assistant for everyone. Restricting basic conversations risks pushing loyal users toward competing services that offer a more suitable experience. I hope Microsoft will take this feedback seriously and reconsider the current daily cap policy. Please restore uncapped text chat so users can rely on Copilot whenever they need assistance, without worrying about running out of messages. People on Reddit and online have been criticizing these changes ever since Copilot was unified under one product between enterprise and personal, If you guys dont do anything now it might reduce user trust and might be bad business decisions so please fix Copilot Thank you for your time and consideration. I look forward to seeing Microsoft make Copilot more accessible and user-friendly again.
COPILOT DENIES ACCESS IN BETA VERSION
Hello, I am a Microsoft 365 Insider on the Beta Channel. I recently gained access to the multi-model preview features (Grok and Fable) in Word. While Word was open, my VPN accidentally connected to a restricted region (Russia). Shortly afterward, I was blocked from accessing Copilot and received the following error: "Copilot n’est pas disponible dans votre région." I have since permanently disabled the VPN and returned to my regular home network. However, whenever I rejoin the Beta Channel, the regional restriction immediately returns. I have already tried performing a clean installation of Office, verifying my Windows region settings, and resetting my privacy settings. Unfortunately, none of these steps has resolved the issue. Could this restriction be associated with an account-level setting or a server-side regional eligibility check? If so, is there an official troubleshooting procedure or a Microsoft support team that can review my account's eligibility and help restore access to the preview features? I would appreciate any guidance on how to resolve this issue. Thank you!رReal-world use case: how a sales team runs every account from a Copilot Notebook (2-min video)
Hi everyone, I'm a PM on the Copilot Notebooks team at Microsoft. A pattern we see with enterprise sales teams: one notebook per customer, with CRM notes, decks, workshop notes and emails added as references; the whole account team working from the same context; and customer meetings recorded with Capture in OneNote, so the notes and actions go straight back into the notebook. We turned one of these workflows into a two-minute story: https://youtu.be/Al2VddNfC-o The story and companies are fictional (inspired by real workflows), some features may be in preview, and the illustrations and narration were made with AI tools. For those rolling out Copilot in your organizations: How are your teams setting up notebooks: per customer, per project or per team? What has helped adoption, and what's getting in the way? Getting started with Copilot Notebooks: https://support.microsoft.com/en-us/microsoft-365-copilot/get-started-with-microsoft-365-copilot-notebooks
Cowork Not Allowing Extensive Usage
As a part of the Copilot app updates, Tasks is becoming Cowork (https://support.microsoft.com/en-us/microsoft-365-copilot/learning/changes-microsoft-copilot-app). This support page (https://support.microsoft.com/en-us/microsoft-365-copilot/ai-credits-and-limits-for-microsoft-365-subscriptions) states that my subscription level includes "Extensive usage" for Cowork. I have been using Tasks seemingly without limit since that feature was introduced. I recently began to familiarize myself with the new Cowork, and in only a few hours of exploring how it worked, I ended up with a message that I had "reached your monthly Cowork limit". At the beginning of the day on October 9 I had never used Cowork, and at the end of the day I was told to wait until November 1 to use it again.
Microsoft Copilot Desktop App: Work account login loops back – sign out of personal account to fix
If the Microsoft Copilot desktop app repeatedly redirects work-account sign-in to the browser and returns to “Sign in to Copilot”, check whether the browser is simultaneously signed into personal and work Microsoft accounts. Signing out of the personal account may allow the work-account desktop sign-in to complete. I used Copilot to try to investigate my problem with the Desktop App - it would provide a mechanism for me to sign in, but it did so by launching a browser window, whilst the App itself returned to the login screen. That wasn't what I wanted - I have too many browser tabs open already! Copilot went a long way down the networking/proxy route, and then by chance I discovered this very much simpler solution in an identity-session conflict. Symptoms: Copilot desktop app always loops back to showing “Sign in to Copilot” after completing the sign in. The Work authentication appears to be successful. The “Which Copilot experience are you looking for?” screen appears. Choosing the work experience opens copilot.cloud.microsoft in the browser. Desktop app remains signed out and loops back to "Sign in to Copilot". Cause: The browser was simultaneously signed into personal and work Microsoft accounts. Resolution: Signing out of the personal account allowed the desktop work-account login to succeed.
Microsoft 365 Family: Copilot cannot directly access OneDrive files
I am the primary subscriber on an active Microsoft 365 Family subscription. Copilot is unable to directly access or read files stored in the OneDrive associated with the same Microsoft account. I have reproduced this both in the Windows Copilot app and in Copilot on the web. When I ask Copilot to access a specific existing OneDrive folder, it reports that it does not have access to my OneDrive and cannot see or open the folder or files. Manual file attachment does work: if I manually attach a file from OneDrive, Copilot can read and summarise it. The problem is specifically with direct OneDrive access without manually attaching the file. Microsoft Support also investigated the issue remotely using Quick Assist. They confirmed that manual file attachment works, but direct OneDrive access does not. The support agent told me that this appeared to be a "design/feature issue with Copilot" and that it was beyond his support boundary, so he was unable to resolve it. He advised me to submit the issue through Feedback Hub and also raise it here in the Microsoft Community. I have submitted the issue through Feedback Hub. I'd really love to know if anyone using Microsoft 365 Family has experienced the same problem, or found a way to enable direct Copilot access to OneDrive for the primary subscriber. I would also be interested to know whether this is currently expected functionality for Microsoft 365 Family, or whether there are additional account, rollout, entitlement, or permission requirements that are not obvious from the product interface. Any relevant experience or wisdom would be very gratefully received.
