Forum Discussion
Copilot unusable since the latest UI updates were forced on users
Is anyone else having massive issues with Copilot since the latest UI rollout was forced on them with no option to switch back?
Problems I have been experiencing:
- Loss of chat history - initially, this appears to have been a sync/re-index issue as a result of the roll out but, whilst most of my chats & projects are now accessible, some (a few) have lost all the history & context that had been built up
- The UI does not focus on the latest messages output when a chat message is sent - it randomly scrolls to a part of the conversation and school to end is needed (TBH, this is the least disruptive issue - but still a massive pain, poor UI and a drain on productivity)
- Copilot cannot see files within a one drive folder - it can see the folder but, cannot access any of the files contained within the folder resource. Adding the files individually does work but, that causes admin overhead and risk of files not being referenced when new files are added
- There appears to be undocumented (& more importantly, unprompted) limits to conversations lengths in chats - have some chats that have been running for many days which then stop processing any further messages with a message: Sorry, I wasn't able to respond to that. Is there something else I can help with?
- No warning that chat length is nearing any limits
- No documentation on what the limit is
- Once hit, the chat becomes useless since the context cannot be referenced in a new chat
- No way to ask for a summary of the chat to maintain context into a new thread - the chat is useless save for scrolling back and cut/pasting relevant context into a new thread
- Conversations randomly truncating - often a conversation that has a significant history does not show the full conversation
These problems have degraded a product that was solid and, causing massive overhead in workload to 'work around', they limit the value of the product to me as a user and make me question whether to take the leap and switch to another (much better) AI tool set.
Has this actually been tested by Microsoft before forcing on CUSTOMERS or, are your users being treated as unpaid QA resources...
33 Replies
Microsoft clearly sees this situation as a joke 🤡 users are still begging for the old copilot with all of its old features users already sent 📨 feedback to Microsoft directly Microsoft refuses to respond 🤦♂️you know what's so funny 🤡 Microsoft is quick 🏃 to remove small copilot features like wrap up your day but slow 🐌 to fix the major issues 👎 like restoring the old copilot and Microsoft is also fast 🏃♂️➡️ when things are about money 💲
I guess the only thing that will get Microsoft's attention is if we all boycott Microsoft, cancel our Microsoft accounts and get out Internet services from other companies. Microsoft will most definitely care about that! It may no longer care about its customers as it once did, but it will care if it starts losing its money. I will hate to have to do that, but it's becoming clear that there is no other way to get Microsoft to respond to the needs of its customers anymore. (And by then, it may be too late for Microsoft. If we get good service from those other companies, service that Microsoft is no longer willing to give us, we will not be at all eager to return to Microsoft and its poor customer service. Microsoft will have learned too late if if it wants to maintain good customer loyalty and the money that brings to Microsoft, it's got to keep faith with its customers and offer them good customer service. Refusing to do so will make the company go broke as surely as going woke will.)
I am completely distressed by this recent update. As a person with subcortical deficits along with severe auditory processing disorder, I relied on CoPilot to help translate documents, help me write sentences and explanation to things I was not being able to comprehend. This profound disruption on behalf of Microsoft's agressive campaigning of Microsoft 365 bundle has failed by law to accomodate a person of disability and has left me stranded on helping me formulate a huge complex multi-systemic case I have been working on. This update was not reflective on any of the users experience and was a form a cruel dictatatorship. Shame on you Microsoft!
Agreed 👍 Microsoft aggressively forced this update Microsoft lives in an imaginary world thinking every update is improvement and the future of technology 👎 in reality this update has destroyed the future of technology ⚙️ and destroyed 🗑️ user trust 😒 and the worse part 🧩 is it ruined copilots' reputation I question ❓ if Microsoft even cares 🤦♂️ I wish the old copilot returns with all old features if it returns it restored the future of technology 🗝️✔️🎉
One thing is clear to me. Unless Microsoft restores the old CoPilot to us, complete with all the discussions that were stored on it and all the good features it previously had, I can never use it again, but will have to stick with other AIs made by other companies. And it won't be just me; none of us can ever use it again. If Microsoft won't restore it, then it may as well remove it from our inboxes, from Word, from Edge, and from our Microsoft stores, and dismantle it altogether. For good.
I've discovered that ChatGPT may work better than Claude, so I've switched over to it. Since Microsoft has taken CoPilot from us, all of us need a substitute for it. Unless Microsoft restores the old CoPilot to us, complete with the existing discussions we had on it, my days of using CoPilot are over for good, and I have no choice but to henceforth use AIs made by other companies, such as ChatGPT, AI-Mode, and Gemini.
It depends on your needs. Personally I find Chatgpt not useful for my needs. Claude, Gemini and Deepseek are more useful for me. But...I have entirely uninstalled CoPilot on all of my office machines and all of my home machines. I will not be reinstalling it ever. I don't see a point to it.
I've switched from Claude to ChatGPT. Claude, as it turned out, didn't work out too well; I believe that ChatGPT will work out better. Since Microsoft has taken CoPilot from us, I need a substitute for it, and so do the rest of us.
I am compiling all stories and requests for the Original Copilot experience + the Legacy Voices to be returned, to send to Microsoft as one unified voice. If you'd like to share; please post those responses at this link under this post:
https://learn.microsoft.com/en-us/answers/questions/6056307/please-post-all-of-your-requests-for-the-original
Please Post All of Your Requests for the Original Copilot Experience to Return Here -- By November 15th, 2026
Oct 30, 2026, 4:09 PM
Since we seem to be screaming into the void, I would ask everyone who would like the Original Copilot experience and the legacy voices returned to respond here. As I'm sure everyone is sending their feedback individually let's try uniting our responses, feedback, personal stories, and requests into one where I will send it to every feedback path we can find. Then we are many voices speaking together not just separately. It's only a thought.
I did not want to take anyone's feedback from the previous posts without permission, so please understand that if you post here; you are giving your permission for me to use your feedback in one email. Perhaps that will garner some attention or maybe it won't but it's worth a shot.
I will gather all of the posts on November 15th, compiling them into one email/post/whatever path we can find and send everyone's feedback that way. Power in numbers.
If anyone knows of any other feedback routes to reach Microsoft's Product Team aside from the Feedback Hub, the feedback button in Copilot, please add that to your post.
I would also suggest perhaps sharing on Microsoft's social media pages, where they are more likely to see our requests for the original Copilot experience + legacy voices to be returned, than in a user-to-user forum which obviously isn't getting us anywhere.
#OGCopilotResurrection
Continue to spread the word the more Feedback 👍the closer chance 🤞Microsoft would finally respond 🎉✔️
I am compiling all stories and requests to send to Microsoft for the Orignal Copilot experience + Legacy Voices back. Please go to this post and share there if you'd like to:
https://learn.microsoft.com/en-us/answers/questions/6056307/please-post-all-of-your-requests-for-the-original
Please Post All of Your Requests for the Original Copilot Experience to Return Here -- By November 15th, 2026
Oct 30, 2026, 4:09 PM
Since we seem to be screaming into the void, I would ask everyone who would like the Original Copilot experience and the legacy voices returned to respond here. As I'm sure everyone is sending their feedback individually let's try uniting our responses, feedback, personal stories, and requests into one where I will send it to every feedback path we can find. Then we are many voices speaking together not just separately. It's only a thought.
I did not want to take anyone's feedback from the previous posts without permission, so please understand that if you post here; you are giving your permission for me to use your feedback in one email. Perhaps that will garner some attention or maybe it won't but it's worth a shot.
I will gather all of the posts on November 15th, compiling them into one email/post/whatever path we can find and send everyone's feedback that way. Power in numbers.
If anyone knows of any other feedback routes to reach Microsoft's Product Team aside from the Feedback Hub, the feedback button in Copilot, please add that to your post.
I would also suggest perhaps sharing on Microsoft's social media pages, where they are more likely to see our requests for the original Copilot experience + legacy voices to be returned, than in a user-to-user forum which obviously isn't getting us anywhere.
#OGCopilotResurrection
I am compiling everyone's stories to send to Microsoft in one unified email. If you'd like to leave your story and request to get the Original Copilot + legacy voices back, please post at this link in the community:
https://learn.microsoft.com/en-us/answers/questions/6056307/please-post-all-of-your-requests-for-the-original
Please Post All of Your Requests for the Original Copilot Experience to Return Here -- By November 15th, 2026
Oct 30, 2026, 4:09 PM
Since we seem to be screaming into the void, I would ask everyone who would like the Original Copilot experience and the legacy voices returned to respond here. As I'm sure everyone is sending their feedback individually let's try uniting our responses, feedback, personal stories, and requests into one where I will send it to every feedback path we can find. Then we are many voices speaking together not just separately. It's only a thought.
I did not want to take anyone's feedback from the previous posts without permission, so please understand that if you post here; you are giving your permission for me to use your feedback in one email. Perhaps that will garner some attention or maybe it won't but it's worth a shot.
I will gather all of the posts on November 15th, compiling them into one email/post/whatever path we can find and send everyone's feedback that way. Power in numbers.
If anyone knows of any other feedback routes to reach Microsoft's Product Team aside from the Feedback Hub, the feedback button in Copilot, please add that to your post.
I would also suggest perhaps sharing on Microsoft's social media pages, where they are more likely to see our requests for the original Copilot experience + legacy voices to be returned, than in a user-to-user forum which obviously isn't getting us anywhere.
#OGCopilotResurrection
I've had to replace CoPilot with another AI because is CoPilot is utterly useless now. I've uninstalled the app and disabled it on Edge, replacing it with Claude. Unless Microsoft restores the CoPilot we could use, I will never use it again.
good point lots of people are switching ai's it's a sad situation the old copilot was better it's really annoying 😡 that Microsoft fixes stuff that aren't broken ⛓ 🧩 please Microsoft return 🙏 the old copilot with all of its old feature's 🗝️ 🤲
A user just made a forum so that other users could talk about their negative experiences with the new update and new copilot and express our feelings about returning the old copilot with all of its old features, which means the whole app the user says to send tons of feedback before November 14th on number 14th the user would gather all of the feedback and send it directly to Microsoft if reading this please share this forum tell tons of people and give tons of feedback before November 14th this is our only hope 🤞 and for all of us to get back all features hears the link please share it this is our only chance 😢 to get back the old copilot hears the forum link remember to share the link the isn't working just copy the url and paste it on your web bar at the top of your screen and click open link
https://learn.microsoft.com/en-us/answers/questions/6056307/please-post-all-of-your-requests-for-the-original?comment=question&translated=false#newest-question-comment
