Cannot Create Conversation on multiple ios and android devices with translator app.
Our schools heavily use the Microsoft Translator application on iOS and Android devices. Starting 10/2 all devices have started receiving the following error message "Cannot create a new conversation, please try again". This has been tested on iOS and Android devices and on multiple networks to verify the issue isn't related to filtering / firewall rules. Application has also been uninstalled / reinstalled and still receive the same error. It's clear this is affecting lots of customers yet we can't get any response from Microsoft on the issue. https://learn.microsoft.com/en-us/answers/questions/5580071/microsoft-translator-conversation-feature-stopped?comment=question#comment-2261689Microsoft Translator Conversation feature stopped working (“Unable to create new conversation”)
When trying to start a conversation, the mobile app (Android/iOS) shows the message: "Unable to create a new conversation. Try again." (Swedish version: "Det går inte att skapa en ny konversation. Försök igen.") About two weeks ago, the live transcription started to become very slow, with text appearing in large chunks instead of line by line. Shortly after that, the Conversation feature stopped working completely. We have tested this on multiple devices and platforms: – Android (several users, including myself) – iOS (tested by a colleague and a user we support) All users experience the same issue — no new conversation can be created. This function is used as a speech-to-text accessibility tool for deaf and hard-of-hearing users, so it is critical for communication support nationally in Sweden.
