Founders Hub billing issue - stuck between Microsoft and ISV with no resolution path
Hi everyone, I'm reaching out to the community because I've hit a wall with standard support channels and hoping someone from the Founders Hub team or other founders who've faced similar issues can help. QUICK SUMMARY I'm a Founders Hub participant who got charged ~€1,000 for using Claude (Anthropic) models through Azure AI Foundry. I assumed these were covered by my $25k Sponsorship credits since: • I used ai.azure.com (not a separate marketplace) • There was no clear warning about separate billing • There's no way to monitor Marketplace spending in Founders Hub THE PROBLEM: I'm stuck in a loop: • Microsoft says "contact the ISV for refund approval" • Anthropic says "billing is handled by Microsoft, not us" • The "Support" link Microsoft points to redirects back to Microsoft Support I've sent detailed emails explaining this circular situation. Support keeps responding with the same copy-paste policy text, ignoring my request for escalation. MY ASK 1. Is there a dedicated support channel for Founders Hub billing issues? 2. Has anyone from the Founders Hub team dealt with similar Marketplace confusion before? 3. Any founders here who successfully resolved unexpected Marketplace charges? I'm not trying to get something for free - I already paid the first invoice (€460). I just want help with the second invoice that surprised me a month later. The Founders Hub program has been great otherwise, but this experience has been really frustrating. Any pointers would be hugely appreciated. Thanks! Bartek
Unable to pass Employment Verifcation step in Partner Center
Hi, I have been trying to enroll in the partner center since January. I am stuck at the step Employment Verification. I have uploaded all requested documents like domain name registration, domain name invoice, TXT file, etc, but everytime I get the message ' Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification' without any further explanation what exactly is wrong or why I am not meeting the requirement and how to fix it. It is driving me crazy, and making me very frustrated to be frank, that Microsoft is not able (or not willing) to help me in a decent way by letting me talk to a real life person. Because in my honest opinion the issue would be solved quite easily. I have opened several tickets already, but the answer is every time the same without any clear explanation what the problem is and how to solve it. Can please someone help me. I am a self employed developer who wants to enroll in the partner center and buy the partner benefits to use them for my every day work. Best regards, ErikEntire Task List Lost
Last week, I had been working most of the day, when my entire task list was suddenly lost. There is nothing. No completed tasks, no in progress, none of the recurring ones. Everything is gone, and this is going to really disrupt my work for... who knows how long. Is there any way to get them back?
Teams Helpdesk Users
Hello, We have setup a helpdesk within teams and I have got it working really well, all I need to do is make it so that users can only see the tickets they create and not all the tickets created across the organisation. So far I cannot seem to find a practical way of doing this, any advice please.
Disable usage data in Remote Desktop client
Hi, As an IT admin, I wanted to disable the "Send Usage data" in Remote Desktop Client. Can someone please tell me how can I disable this option for users? Also can you please tell where this setting information is getting stored if I disable(turn off) manually? Regards, Anique
Send mail to helpdesk from responder mail after submitting MS Forms
Hi everyone, I have the following situation: We are using Jira as helpdesk. Users can create helpdesk tickets when they send a mail to mailto:helpdesk@... After that they get a mail from jira, with access to their ticket. The it admins can also respond to the ticket creator, to get further information. A lot of our user don't understand this. We get a lot of duplicated mails and mails with missing information. Cause we don't want to create jira accounts for all our users, we now tried to use MS Forms. We try to use PowerAutomate to send a mail to mailto:helpdesk@... after the responder submitted his answers. As I explained it is necessary to send these mails with the responder mail. Otherwise the users with problems will not get the jira mail, that a ticket was created and our it admins can not respond to their tickets. Problem: Flow failed. You are not authorized to send mail on behalf of the specified sending account. { "status": 403, "message": "You are not authorized to send mail on behalf of the specified sending account.\r\nclientRequestId: d45fd15f-1758-4eea-82d5-1ed94570cf13\r\nserviceRequestId: 3bde0f4e-b927-467d-b94c-e1ac912ac7f0", "error": { "message": "You are not authorized to send mail on behalf of the specified sending account.", "code": "ErrorSendAsDenied", "originalMessage": "The user account which was used to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message." }, I have already read through a lot of similar questions, but actually I didn't find a solution. Is there any solution to this?
