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sathshrik's avatar
sathshrik
Copper Contributor
Sep 14, 2026

How can a Microsoft for Startups user escalate unexpected Claude Marketplace billing?

I have approximately ₹9.49 lakh of Microsoft for Startups Azure credits remaining. I deployed Anthropic Claude through Microsoft Foundry and later received invoice G183537293 for ₹70,716.76 because the Claude Marketplace usage was not covered by the sponsorship credits.

I understand the eligibility rule now. My question is about escalation.

Azure Billing has told me Marketplace adjustments are handled by the publisher. Anthropic has told me Azure Marketplace billing is processed through Microsoft. I have therefore been redirected between both parties.

I also found a previous Microsoft for Startups case involving similar unintended Claude/Foundry usage where the customer reported receiving a $1,000 special-exception credit:

https://learn.microsoft.com/en-us/answers/questions/5728641/azure-ai-foundry-presents-third-party-ai-models-as?utm_source=chatgpt.com

Is there a Microsoft for Startups, Marketplace billing, or Foundry escalation team authorized to review a one-time goodwill credit in this situation?

I am specifically looking for the correct escalation path, not asking the Q&A community to access or modify my invoice.

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4 Replies

  • deewan's avatar
    deewan
    Copper Contributor
    Oct 13, 2026

    Same situation here: Microsoft for Startups member in India, Claude in Foundry (claude-ccu-azure-hosted-plan) billed as Marketplace while my credits covered every other Foundry model. Azure Billing support (a named engineer) confirmed they can't credit Marketplace charges; Anthropic's support says they can't refund Azure-billed usage and to ask Microsoft; and the Support link on Anthropic's Azure Marketplace listing redirects back to Azure support. I've paid the invoice and deleted all Claude deployments.

     

    A Microsoft moderator previously raised this with the product group, and one Startups member was offered a $1,000 special-exception credit by Microsoft support (Q&A question 5728641). Could a moderator or the Microsoft for Startups team confirm the correct escalation path for these one-time exception reviews?

  • Agile23's avatar
    Agile23
    Copper Contributor
    Oct 09, 2026

    Yeah, I am also facing the same issue without any resolution yet.

  • zwf's avatar
    zwf
    Copper Contributor
    Sep 23, 2026

    Same thing happened to me. I'm a student with $10K in Azure credits through YC Startup School. Used Claude in Foundry for 2 days and got charged $610 to my card while $9,166 in credits sat unused. No Marketplace label or warning when I deployed it.

    My billing ticket (2609240040000561) was auto-closed by a bot in 8 seconds and redirected me to Marketplace. I've opened a new Marketplace ticket. Would really appreciate if someone from the Startups team could take a look.