Unified for Partners (UfP)
Hello! A few months ago at Microsoft Ignite, Dan Rippey shared an update on The Future of Partner Support - Customer + Partner + Microsoft. Dan brought 'Unified for Partners' center stage and mentioned that Microsoft is going into listening mode and taking partner feedback. It's easy to share feedback with Microsoft by visiting booths at Ignite. What are some ways partners can share feedback with Dan and others at Microsoft year round? For reference, we have a signed NDA with Microsoft if that helps! My first thought are the two community calls that were running for most of 2025. They were the CSP Technical Training Series and Microsoft Partner Community Q&A Call. However, I don't see any upcoming events scheduled... Thanks! -jonExplore Dynamics 365 Business Central Digital Event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Register todayNEW! Microsoft 365 Customer Self-Serve Template for CSP partners
We’re excited to share the Microsoft 365 Customer Self-Serve Template to support your self-serve capabilities and insights for optimizing the commerce experience. Today, online buying is the norm, and customers are increasingly looking for one-stop shopping with a self-serve experience that’s fast, convenient, and on demand. The Customer Self-Serve Template gives you the tools to offer a seamless self-serve experience, streamlining the customer journey. Whether you leverage the content for new customer acquisition or for customer expansion, this quick-start guide will help you optimize the customer purchasing and provisioning process. With your self-serve capabilities in place, customers can easily choose, pay for, and auto-provision users on Microsoft 365 without manual partner interaction. Download the Customer Self-Serve Template to get started
Partner Support Services Designation Public Preview Deck + Nomination Form
There is a new Partner Support Services Designation in Public Preview. Partners who earn a Support Services designation will be given access to Microsoft tools and resources to enhance their support capabilities. Badging for the designation will help partners differentiate their organizations with customers and in the Microsoft commercial marketplace. Read more here.
Character limited for Partner Support Ticket notes
When updating a partner center support ticket from the Partner Center (https://partner.microsoft.com/dashboard/v2/support/servicerequests) However, the textbox for adding a new note from the portal has a max length of 80 characters. Has anyone else noticed this? I shared this observation with the partner center support team a while ago and learned that the portal is working as intended. The web portal should only be used for adding short notes. For longer notes, partners should update the ticket via email. I hoped my feedback might reach someone that could make this improvement to the partner experience, but it's taking longer than expected. Has anyone else noticed this issue, or am I the only partner that finds this behavior less than ideal? On more than one occasion I have modified the HTML using the browser dev tools by changing the maxlength="80" to "maxlength="800" and didn't have any trouble adding the longer note. Has anyone else run into this challenge and used the a workaround like the one I used?D365 Finance min users (monthly)
Dear community once again a real pain with NCE… our customer has seasonal increases in workers (oct-dec). This varies from 5-30. now when trying to add monthly finance or scm users (new subscriptions), the minumin is 20. this is so ridiculous since they already have 100+ on yearly or even triennial basis. We try to escalate it to Microsoft Switzerland, since the customer dpes not want to accept this (what I understand). Microsoft Switzerland does not believe this is a general problem could you guys please support me and write your frustration again? 🤓 thanks in advance DanielNEW Level Up CSP | M365 & Copilot Sales and Technical Bootcamps!
We are excited to invite you to the upcoming http://aka.ms/LevelUpCSPBootcamp. These special edition bootcamps will help drive CSP success during the January – March renew and upsell moment. We will discuss Premium SKUs, M365 Copilot and Copilot agents, as well as key partner tools, programs, and promos to leverage. Learn more below to register. Level Up CSP Sales Bootcamp Renewal and Upsell 1-day sales Bootcamp Americas/EMEA region: December 10 | 8:00 AM – 12:00 PM, Pacific Time APAC region: December 10 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Sellers and sales managers Level Up CSP Technical Renewal and Upsell Bootcamp 2-days technical Bootcamp Day 1: Americas/EMEA region: December 11 | 8:00 AM – 12:00 PM, Pacific Time Day 1: APAC region: December 11 | 5:00 PM – 9:00 PM, Pacific Time Day 2: Americas/EMEA region: December 12 | 8:00 AM – 12:00 PM, Pacific Time Day 2: APAC region: December 12 | 5:00 PM – 9:00 PM, Pacific Time Who should attend: Pre and post sales, IT admins and technical staff Register at http://aka.ms/LevelUpCSPBootcamp We will be offering voiceover and subtitles for ten languages to support our global CSP partners.
