URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted

We’re currently working through a CSP Direct Bill eligibility review and have run into a discrepancy that we’re hoping other partners may have experience with.

Our organization has been operating under CSP Direct Bill and, based on Partner Center indicators and prior guidance from Microsoft, we believed we were meeting the ~$1M TTM revenue requirement. However, we were recently informed by Microsoft that our Direct Bill revenue is being calculated at approximately $892K, below the threshold.

The key issue appears to be related to revenue classification:

• Microsoft indicated that some of our revenue may be attributed to CSP Indirect Reseller (IR), even though we do not actively transact through a distributor.
• All licensing is billed directly by Microsoft, and we can provide invoices to support this.
• We’ve also been told that when tenants are associated with both Direct Bill and Indirect models, the 12-month revenue breakdown is not visible in Partner Center.
• Microsoft has acknowledged that this visibility gap exists and that partners cannot currently see the same classification used internally.
  
  

Our case is currently under review with Microsoft, but we’re trying to better understand:

1. Has anyone encountered a situation where tenants were classified as indirect without actively selling through a distributor?
2. Are there any reliable ways to identify which customers or subscriptions may be tagged as indirect?
3. Has anyone successfully reconciled or corrected this type of revenue classification issue?

Any insights or similar experiences would be greatly appreciated, especially if you’ve navigated this during a Direct Bill eligibility review.

Thanks in advance.