Forum Discussion
URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted
Hi swathen ,
here following my view for your info&help. We are a Direct Bill with 1.2 million TTM but we are transitioning customer from our Direct Bill PLA tenant A to our Indirect Reseller PLA tenant B, both under the same PGA. What we see is that TTM is evaluated at the PGA level so the revenues of both DB and IR are added together. The documentation to maintanin DB says: "At least USD $1 million in trailing 12 months (TTM) CSP transactional revenue at the Partner Global Account (PGA) level" but in another point says " TTM revenue is calculated at the Partner Global Account (PGA) level for all Direct Bill tenants under a PGA." Probably Microsoft verify only DB revenues inside PGA?
What we actually see in reality on the PGA partner center is that our our TTM includes both DB and IR revenues. Reading you post I understand that you have on the same tenant and partner center both DB and IR enrolling at the moment, correct?
Fabrizio
Thanks for sharing this, that’s really helpful context.
What you’re describing aligns closely with what we’re seeing. In our case, we do have both Direct Bill and Indirect Reseller enabled under the same PGA, but we do not actively transact as an indirect reseller or work through a distributor.
However, Microsoft has indicated that part of our revenue is being classified as indirect, and that only $892K is being counted as Direct Bill toward the requirement. At the same time, Partner Center shows $1.7M at the PGA level, which appears to include both DB and IR revenue—similar to what you’re seeing.
So it seems like:
- Partner Center shows combined TTM at the PGA level (DB + IR)
- But eligibility is being evaluated using Direct Bill-only revenue, which we cannot see
Your point about Microsoft likely validating only DB revenue within the PGA is exactly what we’re trying to confirm.
Quick question for you:
Have you been able to see anywhere (reports, support, etc.) a clear breakdown of DB vs IR revenue, or has Microsoft provided that to you directly?
Appreciate the insight. This definitely seems like a broader visibility gap affecting multiple partners.