URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted

I wanted to provide an update on this situation as it has progressed.

Microsoft has now confirmed that they are using an internal system to determine Direct Bill eligibility and that our calculated Direct Bill revenue is ~$892K. However, they have also stated that they are unable to provide a breakdown of how revenue is being classified between Direct Bill and Indirect Reseller.

This is creating a significant challenge for us, as:

Partner Center indicators and prior Microsoft guidance showed us meeting the requirement (~$1.7M at the PGA level)

• Microsoft has acknowledged a visibility gap where partners cannot see how revenue is classified internally
• We do not transact as an Indirect Reseller and have no distributor involvement
• We are being evaluated against data that we cannot access or validate

At this point, Microsoft has indicated they may proceed with termination under the partner agreement without providing further detail on the discrepancy.

Our concern is not just the outcome, but the process—specifically that partners may be held to requirements based on data they cannot independently verify, with no clear path to reconciliation.

If anyone has experienced a similar situation—particularly where Microsoft was unwilling or unable to provide classification details—any insight on how you navigated escalation or resolution would be greatly appreciated.