URGENT: CSP Direct Bill Termination due to Revenue Discrepancy / Visibility Gap Support Exhausted

**Update: CSP Direct Bill Eligibility – Escalation and Ongoing Concerns**

I wanted to provide another update as this situation has progressed further.

Microsoft has now confirmed that our Direct Bill eligibility determination is based on internal MSXi reporting, which shows our Direct Bill revenue at ~$892K. However, they have also stated they are unable to provide any breakdown of how revenue is classified between Direct Bill and Indirect Reseller at the tenant or subscription level.

Additionally, we have now been informed that Microsoft may proceed with termination under the partner agreement without providing further details or reconciliation of this discrepancy.

This raises a significant concern:

* We are being evaluated against data we cannot access or validate

* Microsoft has acknowledged a visibility gap in Partner Center for Direct vs. Indirect revenue

* We do not transact as an Indirect Reseller and have no distributor relationships

* No explanation or supporting detail has been provided for revenue classified as indirect

At this point, the issue is no longer just about the revenue threshold, but about the inability to verify or challenge the data being used to make a critical business decision.

If any partners have successfully escalated a similar situation—particularly where Microsoft was unwilling to provide classification detail—I would greatly appreciate any guidance on how you were able to get this properly reviewed.

Thank you
SW