Fix Implemented - Are You Having Achievement Code Issues?
July 27 - Fix has been deployed. It may take up to 24 hours to propagate through the system. If you don't see achievement code buttons return by Tuesday afternoon Pacific Time, please let me know. Also, make sure you're loading a refreshed version of the page (crtl + r). July 24 - Deployment of fix is now scheduled for Monday, July 27th. July 23 - Fix has been delayed while other fixes occur at the datacenter level. Awaiting details on a new timing for the fix. Will update here when I know more. July 22 - Fix should start rolling out tonight. Please check the course page for the achievement code button (Hit crtl + r to refresh). Please let me know if you still do not see the button after July 23. Thank you. July 18 - Good news today. Engineering has determined the issue, and a fix is coming in the early days of next week. I'll keep you updated when we get the fix implemented. Thank you for your patience. July 15 - our engineering team is not seeing a widespread outage on their side, but they are continuing to investigate. If you are still experiencing an outage please send me a private message (please do not post any PII directly in this thread) with the following: Your partner organization name (+ MPN ID if you know it) Email address you're using to log into your Admin account on Learn Which courses you were previously able to generate codes but no longer can (examples, doesn't have to be all of them) Approximately how long you have not been able to generate the codes I plan to update this thread every 2 days while we investigate the issue. Thank you! July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution. July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, Dan
Question about Microsoft IT specialist certification, in relation to Coursera.
Please, bear with me, as it took me 3 hours just to get navigated here for help. I am taking IT courses with Coursera. I am not an IT professional...I am trying to change my career and my life. I was taking Googles IT Support Specialist course, but after 4 days of classes, I came across a major roadblock: Outdated information on their QwikLabs setup. The course was at least a year behind, the Demo on how to use Qwiklabs was seriously outdated, and Google has changed Qwiklabs into a "Pay to Create" gimmick that really doesn't work for anyone that is a Student, imo. $25+ to create a project, per project, and then 3 cents an hour while its running, can build up really fast. It was also changes and charges that Coursera was unaware of. So, how does this relate? I want to switch over to Microsoft IT Support courses and certification, but i want to make sure that its up to date, and that i won't run into another "out of the course" pay wall structure, because i really don't have that kind of money to throw around like that. It may not seem like a major deal to alot of people, but I am maintaining two households, on two continents, off one paycheck, and Im a kitchen employee...so Im sure alot of people can relate to how this is suddenly an issue. Can anyone verify how up-to-date that course is, from Microsoft, on Coursera? Im trying to change my life, and its already upsetting finding i wasted a weeks worth of effort.What is the proper way to join TSP?
My company joined MAICPP already. We also filled the TSP onboarding form. However, there is no email send to us. I cannot find any info from the Partner Center too. May I know what is the proper way to join TSP? Is there a website or email address to get in touch with support team?MCAPS Start for Partners Today (July 22)
Hi all - Reminder that MCAPS Start for Partners is happening today, July 22nd. This is great opportunity to hear where Microsoft is taking the partner ecosystem in FY27 and beyond. Even if you can't join live, register for the event so that you can review recordings at your convenience. MCAPS Start for Partners Home We'll recap important updates on the August Community Call. Dan
TSP Onboarding and Partner Center Access Questions- GSI Microsoft Partner
Hi There, Quick question regarding our Microsoft TSP onboarding. We submitted our onboarding request on June 5, 2026, but did not receive any updates until today (July 2, 2026), when my Microsoft GSI Skilling Lead helped connect me with your internal team. At that point, someone confirmed that our organization has now been onboarded as a TSP. My question is: Should we expect to see any changes in Partner Center once the onboarding is completed? For example: Should a TSP section or tab become available? Should we now see an option to purchase the TSP Action Pack or is that optional? Are there any Partner Center permissions or configurations that still need to be completed on our side? Additionally, I have a team in South Africa asking me to grant them access to Partner Center so they can manage TSP-related activities and track metrics. Before I proceed, I'd like to understand whether that access is actually required and whether I'm heading in the right direction. Could someone please provide some guidance on the expected next steps and what we should be seeing in Partner Center following the onboarding? Thank you in advance for your help.
Join us on June 3rd for the MSLE AI Bootcamps - Copilot Chat Agents for Academics Special Session!
Hi TSP Community, We’re excited to invite you to a special session on June 3rd introducing the upcoming Microsoft Learn for Educators (MSLE) AI Copilot Chat Agents for Academics Bootcamp. This session will provide an early look at a new, scalable skilling experience designed specifically for higher education faculty and administrators—and how you can leverage it in your field engagements. What we’ll cover: Overview of the Copilot Agents for Academics Bootcamp and delivery model How faculty will be enabled to use, integrate, and build Copilot agents for teaching, learning, and operations A walkthrough of the curriculum progression (Agent Foundations → Integration & Autonomy) Examples of hands-on labs, live demos, and role-based scenarios The TSP opportunity: how this standardized, repeatable offering supports AI skilling conversations and drives customer value 📅 Date: June 3rd, 2026 at 7:00 AM PST | 7:30 PM IST 📣 Join Here: https://aka.ms/MSLEAgentsTSPSpecialSession Make sure to download the calendar invite attached! We hope you’ll join to learn how this offering can accelerate your engagements and expand AI skilling across your academic customers.
Learner Achievement Code Outlook Account Retrieval
Hello Members, Is there a way to retrieve the Microsoft Learn administrator Outlook account (find the email address) that was used for registering for Learner Achievement Code? Is it possible to check using the MPN Location ID or other details? Thank YouAccess Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Updated Recording Policy - Effective Immediately
Hello partners, We've spent the last few months collecting feedback to evolve our recording policy. Our goal is to open up opportunities for TSPs to record and distribute content to meet the learners where they are - which is not always live, instructor-led training. At the same time, we've aimed to strike the right balance by continuing to support MCTs to promote fair compensation and ensuring their perspectives remain integral to the process. Below you'll find the new recording policy, effective immediately. This language will be incorporated into our TSP Program Guidelines document on the Learning Resources site in the near future. We'll review this language on the June 24th Community Call. Please let me know if you have any questions. Updated Recording Policy Microsoft Training Services Partners (TSPs) are permitted to record, distribute, and otherwise monetize Microsoft training content in formats that best serve their learners, provided they meet the requirements below. Microsoft training content includes courseware, video, and other training materials developed by Microsoft. All training using Microsoft official content must be delivered by a qualified Microsoft Certified Trainer (MCT) in good standing. Official Microsoft content may only be recorded and delivered by MCTs operating through an authorized TSP. Unofficial or non-Microsoft training content may be recorded and delivered independently by an MCT without TSP affiliation. Partner Responsibilities and Content Governance TSPs are responsible for ensuring that all recorded training content remains accurate, relevant, and aligned to the latest Microsoft courseware and product updates. Microsoft will be reviewing TSP-produced content at the company’s discretion and may require the removal or discontinuation of recorded content that is determined to be outdated, misaligned with current learning objectives, or no longer representative of Microsoft technologies or guidance. KPI Eligibility Recorded training content, including on-demand or pre-recorded offerings, is not eligible for Training Services Partner Program Key Performance Indicator (KPI) credit. KPI attainment remains tied to live, instructor-led delivery that meets established program requirements for quality, interactivity, and learner validation. Privacy Compliance All recording, distribution, and commercialization of training content must comply with applicable privacy laws, contractual obligations, and Microsoft intellectual property policies. TSPs are responsible for obtaining appropriate consent from learners and MCTs participating in the recordings and ensuring lawful use and distribution of all recorded materials.
