Does Exchange Online have an internal search Index for people ?
Hello everyone, I'm managing users with Office 365 E3 licences. We have an hybrid Exchange Online / Exchange On-Premise architecture. My problem is the following: After I create an user with E3 licence, and after AAD Synchronisation between Azure / AD, the user is created on Azure but also the email mailbox (Exchange Online). But within the "To" input, through the Autocomplete suggestions, this user cannot be found, neither with Outlook Desktop Client nor with OWA Outlook (Web version of Otlook), even several hours later of the creation. I can use the mailbox (can login to OWA Outlook), can send / receive. So the mailbox is created correctly. I can connect to Exchange-Online via PowerShell and get all informations for the target mailbox (like others) with: Get-Recipient -Identity "email address removed for privacy reasons" And also via Get-Recipient -Anr "elon" (this gives me "Elon, Musk" as a suggestion through PowerShell). But why the autocomplete cannot suggest me this user ? Through the GAL (Global Address List) the user is visible (when I click on "To" button within Outlook Desktop Client -> Popup showing the Global Address List). But it's not suggested automatically, like others (old users). I made several hours of searches but I do not found any concluant result. My only question is: does Exchange Online infrastructure have an internal Search Index for People ? And if so, how often it's updated to include newly added users to the tenant? On what is based the autosuggestions within the inputs "To" / "CC" / "CCI". In my case (at least), the search for autosuggestions cannot be based on Global Address List / Offline Address Book from our On-Premise Exchange server, because EVEN the Web based OWA Outlook cannot find the newly created user! Thank you in advance for your precious help! Best Regards, Adam J.
I can't log in to my Microsoft account
This is incredibly frustrating, to put it mildly. Over 48 hours ago, I changed the passwords for my three email accounts. Once I made the change, I could log into Hotmail and see my emails and everything. Now, when I try to access them through my mobile phone, it says the password I'm entering is incorrect (obviously, I'm entering it correctly for each account). I also had access on my PC. Just in case, I thought, "Okay, I'll change it again," and when I try to change it through my mobile phone, it says "Not available at the moment, please try again later." I thought it was just a one-off... A while passes, I try again, and it still says the same thing. On one of the accounts, after trying several times with the code they sent me, it locked the account. They told me to wait 24 hours and it wasn't fixed. Then they told me to wait a week because after so many attempts to remove the "block" (you can check if it's blocked by entering it in the help section)... Are we crazy or what? This afternoon I spoke with Spanish support, and the woman who helped me really tried. We tried to log in and change the password through a VPN, but this time I didn't receive the code, so she opened a ticket and escalated it to a higher level, telling me to wait 3 to 5 business days. I know what that smells like: wait and then the same thing again. The real surprise was that I couldn't access my other two accounts for 48 hours, so I thought, "Okay, I'll check." I entered the password correctly, but it still said it was incorrect (even though it was correct), and I tried mobile verification, but it wasn't available... even using a VPN. I checked the status of both accounts in the help section, and they said there were no problems with them. Why am I never going to be able to access my three Hotmail accounts again? What's the solution? It doesn't matter if I use a VPN, if the account is blocked, or if it's unblocked. It's always the same. It doesn't accept the correct password -> you try to reset it -> you don't receive a code -> if you try again, it blocks you. Can someone tell me WHAT I NEED TO DO TO FIX THIS ATROCITY? Because waiting is clearly pointless, since the other accounts aren't blocked and I can't log in or reset my password. Furthermore, the account I blocked for trying to access it was unblocked after 24 hours, but it was still the same until it was blocked again. The other two accounts have gone 48 hours without me trying to log in, and I'm still stuck. MICROSOFT, do you plan to offer any solution other than "waiting"? I'm sorry if my English isn't very clear, I'm Spanish and I use a translator
Has Your Organization Set Up a Viva Engage Community for Microsoft 365 Collaboration?
Hi everyone! As a trainer, I often get great questions during my Microsoft 365 sessions. While I share answers live, only the attendees benefit—leaving many others without that valuable info. I’ve already set up a Microsoft Learning Pathways SharePoint site as a resource, but I’m exploring ways to extend knowledge-sharing beyond the classroom.Has anyone created or participated in a Viva Engage community to share tips, answer questions, and collaborate around daily Microsoft 365 tools? I’d love to hear about your experiences, best practices, or ideas on how to maximize impact and reach across your organizations. Thanks in advance for sharing! Let’s empower everyone to get more from Microsoft 365.😃
Exchange database dismounted due to NTFS file extent limit reached – unexpected outage
Hi everyone, We experienced a serious outage on our Exchange 2016 server recently, and I wanted to share what we found during the root cause analysis – in case it helps someone else avoid the same scenario. Summary: After digging deep, we discovered that the issue was caused by the NTFS file system hitting its internal file extent limit on the .edb file. Once this threshold was reached, the database could no longer grow, and the system dismounted the database unexpectedly. No prior warning, just service interruption. Details: The .edb was around 1.2 TB in size. This isn’t a limit on database size itself — it’s about how fragmented the file is on disk. Once NTFS couldn’t track any more extents, the database stopped working. Microsoft doesn’t publish a clear fix for this; only scattered references to similar behavior in past cases. What we did: Created a fresh, clean database. Manually moved user mailboxes into the new DB. The old database couldn't be mounted anymore, so we brought the system live without historical mail – just to maintain continuity. We're now working on extracting data from the unmounted .edb using third-party tools. Looking for thoughts: Has anyone else hit the NTFS extent wall with Exchange? How do you monitor extent growth proactively? Did switching to ReFS solve this for you long-term? Open to any input or similar experiences – appreciate it in advance. Thanks!Outlook MacOS - Email-section display issue
Since the latest Outlook update for MacOS - Version 16.105 (25120324) - there is a display error in the email-section. There is a large empty space between the "Search"-Header and the "Email"- Header This issue only occurs in the email section. All other areas (Calendar, Contacts, etc.) are looking normal:
Manged Home Screen: Outlook
We are running into issues with the Managed Home Screen and Outlook. Once the user has logged into the Managed Home Screen and tries to access Outlook, it gets stuck in an authentication loop. Loops: Discovering Accounts -> Accounts Found -> Back to Discovering accounts. This is affecting multiple devices/accounts. This only affects
