Inbound calls to teams number show my company name and not the callers ID
Teams Voice, number type Operator Connect. Issue is when an external call is received the caller ID shows my company name and not the actual callers ID. The only policy enabled is a global default policy with the following settings Block incoming Caller ID - OFF Override the caller ID policy - ON User claims inbound caller ID used to work until an issue recent where the number was unassigned from the user and then re-assigned back to him.
Problems with synchronizing speed dial buttons between Yealink MP56 E2 and Yealink EXP50
Hello everyone, I have the following problem. We have several Yealink MP56 E2 Teams phones with connected Yealink EXP50 key extensions. Unfortunately, for about half a year now, the synchronization of speed dial keys between the phone and the key extension has only been possible to a limited extent. Specifically, you can create contacts on the phone and add them to speed dial via the phone. However, in 99 out of 100 cases, this is not synchronized. The same applies to deleting contacts. What's strange is that the deleted contact is not actually deleted from the phone itself and reappears after 2 seconds. I had already read that this error has occurred from time to time in recent years. Unfortunately, there has been no noticeable improvement in the last six months. I have already tried the following: Resetting the phone, rebooting after changes, disconnecting the connection between MP56 E2 and EXP50, logging back into the phone, updating the phone's firmware and the phone's Teams app. Unfortunately, none of this has been successful. Does anyone else have any ideas or has Microsoft made an official statement that there are problems here?
Client authentication EKU changes in public TLS certificate
Hi, Can someone clarify the upcoming change to remove the client authentication EKU and the conflicting information within MS docs for Teams Direct Routing certificates? As stated here from October 2025 there is an industry wide change to remove the client authentication EKU from issued TLS certificates: https://knowledge.digicert.com/alerts/sunsetting-client-authentication-eku-from-digicert-public-tls-certificates However, both server and client EKU's are required for mTLS and Microsoft states here that both server and client EKU's are required: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-whats-new#sbc-certificates-eku-extensions-test Digicert are offering an X9 PKI that includes both server and client EKU's but it seems the signing CA is not trusted by Microsoft at this stage. What guidance are Microsoft offering with this upcoming change to ensure that customers are not affected when renewing their certificates?Teams Auto Attendant Calls Not Ringing Agents
Hello Community, We are facing a recurring issue with our Microsoft Teams Auto Attendant (AA) setup. Incoming calls to our main AA number do not ring the assigned agents' Teams clients. Instead, agents only receive a "Missed Call" notification once the caller disconnects or the AA timeout expires, even though the call never audibly rang on their end. We are looking for a reliable way to ensure calls are properly routed, audibly ring for agents, and are accurately logged for follow-up. Environment Details Platform: Microsoft Teams (Admin Center, New Teams Client) Licenses: Microsoft 365 E3/E5 for users; Teams Phone Resource Account licenses assigned to AA resource accounts Routing: Auto Attendant routes directly to a person within the organization Observed Behavior A customer calls the Auto Attendant number. The customer selects an option that routes to a person in the organization. The customer disconnects while waiting in the AA queue, or the AA timeout is reached. Agents see a "Missed Call" entry in their Teams activity feed, but no ringing notification or active call alert ever appeared in the Teams client. Troubleshooting Performed Microsoft Diagnostics: The M365 Admin Center diagnostic tool flagged the existing AA resource account as invalid and recommended deletion and recreation. Recreated Resource Account: Deleted the old resource account, created a new one, reassigned licenses and phone numbers, and re-linked it to the Auto Attendant. Despite these steps, the issue persists. We have an open case with Microsoft Support, but we are hoping the community might have additional insights or workarounds for this "ghost missed call" scenario. Questions for the Community Has anyone else experienced missed call notifications without the call actually ringing on the agent's Teams client? Are there any PowerShell configurations, Teams policies, or advanced Teams Phone settings that could be causing or resolving this behavior?Overriding Original Number in Call Transfer
Hello I have Teams with Direct Routing setup. I understand that in a call transfer, the phone number from original caller will be preserved up until the call reach to final transferee. But I have a case that this original caller number must be replaced by the Teams user's DID who does the transfer. I already disabled the Forward History, switching settings on Forward PAI even playing with Caller ID policy but still the original caller number shows up. I got recommendation doing it on SBC level but I will try as much as possible not to touch the SBC unless I really have to. Can it be done on Teams side or is it really need to be done on SBC level? Thank you in advance.
Please tell me how to disable the Pin Copilot message
Morning! I wrote a message yesterday but nobody replied, so here's another one so it doesn't get lost Can somebody tell me how to disable the annoying "Pin Copilot Chat" popup? every morning I have to say "Maybe Later" when I really mean to say NEVER IN A THOUSAND YEARS
Test call option not showing up in Teams?
Hi I've downloaded a personal version of Teams and need to test it. However, the 'Test call' option is not available? I've tried 2 methods: 1) typing 'Test call' in the search bar and pressing enter - nothing happens when I do this! 2) going to Settings then Devices then checking for the 'Test call' option - but it's not there! I've attached what I can see when I got to Devices and what I should be able to see (from a video I watched online) I'm using Version 1.4.00.22472 (64-bit). Can anyone please advise?
Camera works fine, except it won't transmit video in Teams
This problem is baffling me completely, and I've worked in IT Application support for almost 40 years. I hope someone can help me resolve it. A family member has a very important family court hearing to attend via Teams in a few weeks so I'd like to help her out. This is a Lenovo laptop (Ideapad 330S-14IKB) with a built in SunplusIT webcam. The camera works perfectly in Google Meet and Zoom, but not in Teams. I can see my own video feed on my screen but the other Teams meeting users cannot see my image. The camera is enabled in Teams. Some things I have already tried: Updated webcam driver from Windows Updated webcam driver directly from Lenovo site Ensured Windows 11 is up to date Checked privacy settings to ensure Teams app is permitted to use camera Uninstalled any other apps (e.g. Zoom, Skype) that may be using the camera Cleared Teams cache folders and restarted Uninstalled and reinstalled Teams Performed a partial Windows reset, retaining user data Performed a full Windows reset, erasing the hard drive Some other symptoms and things I've noted Camera works fine on my own Teams window and I can see my own image Camera transmits video correctly when the other party is on Android Camera stops transmitting video when other party is using Windows The same problem occurs using Teams in a browser web app, with either Edge or Chrome Screen sharing works fine Camera works fine in Google Meet (web) and Zoom (app) The problem persists if I log into the laptop with another user account The laptop has a fresh install of Office 365 What on earth is happening and what else can I try? I'm very technical but this has beaten me!Error code 0xA00F4244 NoCamerasAreAttached
The other day my integrated laptop webcam stopped working. When I opened the Windows native Camera App, I received the error code 0xA00F4244 NoCamerasAreAttached. I have an Asus Tuf Gaming F17 notebook running Windows 11 operating system. Typically in Device Manager, the camera showed up as USB2.0 HD UVC WebCam. I followed all the troubleshooting steps from the following Asus support site, https://www.asus.com/me-en/support/FAQ/109836/#Win11_A5 , with no luck. I also worked with Asus support but did not resolve the issue. After further investigation, I discovered the camera would disappear from the Device Manager when Microsoft Teams was open and running. When I quit the Teams application, the camera would re-appear in the list. I experienced this same behavior when using the Microsoft Teams Web Client. Is this related to a Microsoft Teams Update, or has this problem always existed? This is a new computer, and I do not have previous history with this issue.
