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BvdL79's avatar
BvdL79
Brass Contributor
Nov 11, 2024

Randomly getting opt-out / opt-in in a CallQueue

Dear All,

Once again one of my customers is experiencing something no other words can describe but: magical.

Set-up:

  • CallQueue "CQ1"
  • Call answering: "Team1" (with 8 people in it)
  • Conference mode: on
  • Routing: attendant and not precence-based
  • Users can opt out of taking calls

2 out of the 8 persons in Team1 is experiencing that they are randomly getting opt-out or opt-in during the day.

Already deleted the cache, re-installed teams (newest versions) but this unwanted magical thingy is still occurring multiple times a day.

Anyone else having or had this symptoms? Can't figure out what to do next.

 

Thanks for you thoughts and time!

Benjamin

Calling
callqueue
microsoft teams
Team
  • Lornaqr's avatar
    Lornaqr
    Copper Contributor
    Mar 20, 2025

    We are also getting the same issue for one user so far today. When they opt in they are automatically opted out withing seconds. 

  • DrewTech's avatar
    DrewTech
    Copper Contributor
    Jan 15, 2025

    Our org is experiencing the same issue. Agents will opt in, then they'll change screens and are magically opted out. Happens daily with no explanation. Uninstall/reinstall, clear cache, reboot, complete re-image of the system makes no difference.

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