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TotalProtonicReversal
Copper Contributor
Feb 01, 2026

Shared Number Group Channel Operator Options Missing in Microsoft Teams 260043.403

After updating to Microsoft Teams version 260043.403, options in Group Channels related to shared number / calling queue operator availability appear to have changed.

Previously, when selecting a channel associated with a calling queue, operators could:

  • View a list of all queue operators
  • See each operator’s availability for that specific calling queue (not general Teams presence)
  • Change their own availability for that queue

With this update, the ability for operators to change their availability now appears to be located under Settings → Calls. However, the channel-level view that displayed the availability of other operators seems to have been removed entirely.

Can someone confirm whether the operator availability view within Group Channels has been deprecated, or if it is now accessible elsewhere in Teams?

 

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