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Dodge-1350's avatar
Dodge-1350
Brass Contributor
Jan 21, 2022

Windows 365 and Multiple Monitors

I have searched far and wide for information on how to use the Windows Remote Desktop client to use the supposedly supported multiple monitor configuration but without any success.  We reached out to Microsoft support responded that this functionality isn't supported.  Documentation seems to suggest that support for it does exist.  Using 64 bit version of the Microsoft Desktop Client, per the recommendations in the Windows 365 client web page.  Not sure where to go here, anyone have any idea or suggestions?  Anyone get this to work?

 

Update: Adding the referenced documentation: Get started with the Windows Desktop client | Microsoft Docs

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  • Sumon9007's avatar
    Sumon9007
    Jan 22, 2022
    You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
    1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
    2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
  • Sumon9007's avatar
    Sumon9007
    Copper Contributor
    Jan 22, 2022
    You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
    1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
    2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
    • Dodge-1350's avatar
      Dodge-1350
      Brass Contributor
      Jan 27, 2022

      Sumon9007 

      Hi Sumon,

       

      When I right click on the Cloud PC icon, this is what I see... no other settings are present.  Do you have a screen shot that could help identify where it is you are clicking?  Mine just has "Unpin from Start" as the only option.

       

      • jasonhand's avatar
        jasonhand
        Brass Contributor
        Feb 14, 2022
        Looks like you are running the wrong RD Client. CookieW linked the right place to get the client. It supports multiple monitors.
    • markeboyle's avatar
      markeboyle
      Copper Contributor
      Sep 25, 2022
      Thanks for pointing that out. It wasn't obvious at first.
  • Database__Error's avatar
    Database__Error
    Copper Contributor
    Dec 18, 2022
    A few screen grabs of the UX/UI experience would be a beneficial addition to the post
  • RobQ_MVP's avatar
    RobQ_MVP
    Iron Contributor
    Nov 14, 2023
    Hi all - so this is one I still struggle with. Have a WIndows 10 device running WIndows 365 (with Windows 11 23H2). I still cannot get the 2nd screen to work. Client versions are the latest (checked updated). Have followed instructions in the thread, but disconnecting and reconnecting the Windows 365 desktop doesn't allow it to recognise dual screen - it just duplicated and controls in the virtual Win 11 desktop are not configurable
    • CookieW's avatar
      CookieW
      Brass Contributor
      Nov 14, 2023

      Hi RobQ_MVP 

       

      What are the dual screen settings setup on the physical device? The Windows 365 device will just pick up the settings from physical device.

      • RobQ_MVP's avatar
        RobQ_MVP
        Iron Contributor
        Nov 15, 2023
        Yeah odd.. The host device is dual screen and that works OK...

        Reprovision the cloud PC and seems OK... Very odd.. Thanks though.

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