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Dodge-1350's avatar
Dodge-1350
Brass Contributor
Jan 21, 2022

Windows 365 and Multiple Monitors

I have searched far and wide for information on how to use the Windows Remote Desktop client to use the supposedly supported multiple monitor configuration but without any success.  We reached out to...
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  • Sumon9007's avatar
    Sumon9007
    Jan 22, 2022
    You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
    1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
    2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
Dodge-1350's avatar
Dodge-1350
Brass Contributor

Sumon9007 

Hi Sumon,

 

When I right click on the Cloud PC icon, this is what I see... no other settings are present.  Do you have a screen shot that could help identify where it is you are clicking?  Mine just has "Unpin from Start" as the only option.

 

jasonhand's avatar
jasonhand
Brass Contributor
Feb 14, 2022
Looks like you are running the wrong RD Client. CookieW linked the right place to get the client. It supports multiple monitors.
  • Dodge-1350's avatar
    Dodge-1350
    Brass Contributor
    Feb 14, 2022

    jasonhand Sorry guys, I went to the link you provided to download the client and it is the same link that is provided in the Windows 365 page when logged in.  Exactly the same.  When I try to install, it states the following, which indicates that the client is already installed and it is operating properly from all I can determine, except for "Settings" to enable multiple monitors:

     

     

    This has been my dilemma from the beginning, the documentation and the actual app to use the features in the documentation don't match.  Need to know why this is so I can remedy if there is a remedy.

     

    Client OS: Windows 10 Pro

    Version: 10.0.19043

     

    Remote Deskop Client: Microsoft Remote Desktop

    Version: 10.2.1817.0

     

    Hope that helps figure out what's going on.

     

     

    • CookieW's avatar
      CookieW
      Brass Contributor
      Feb 14, 2022
      @dodge

      Uninstall the client you have installed as the version you have stated is the one from the Microsoft Store. Get that uninstalled and then download from the link earlier, choosing x64 or x86 as needed and you should get a screen similar to the one I posted before and version should be in or around v1.2.2923.0

      • Arowlany's avatar
        Arowlany
        Copper Contributor
        Mar 04, 2022
        Thank you so much!
        The version now downloads as v1.2.2924.0 but this has effectively saved Win365 for one key user that was about to make me revert them back to AWS.

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