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Dodge-1350's avatar
Dodge-1350
Brass Contributor
Jan 21, 2022

Windows 365 and Multiple Monitors

I have searched far and wide for information on how to use the Windows Remote Desktop client to use the supposedly supported multiple monitor configuration but without any success.  We reached out to...
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  • Sumon9007's avatar
    Sumon9007
    Jan 22, 2022
    You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
    1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
    2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
Sumon9007's avatar
Sumon9007
Copper Contributor
You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
Dodge-1350's avatar
Dodge-1350
Brass Contributor
Jan 27, 2022

Sumon9007 

Hi Sumon,

 

When I right click on the Cloud PC icon, this is what I see... no other settings are present.  Do you have a screen shot that could help identify where it is you are clicking?  Mine just has "Unpin from Start" as the only option.

 

  • jasonhand's avatar
    jasonhand
    Brass Contributor
    Feb 14, 2022
    Looks like you are running the wrong RD Client. CookieW linked the right place to get the client. It supports multiple monitors.
    • Dodge-1350's avatar
      Dodge-1350
      Brass Contributor
      Feb 14, 2022

      jasonhand Sorry guys, I went to the link you provided to download the client and it is the same link that is provided in the Windows 365 page when logged in.  Exactly the same.  When I try to install, it states the following, which indicates that the client is already installed and it is operating properly from all I can determine, except for "Settings" to enable multiple monitors:

       

       

      This has been my dilemma from the beginning, the documentation and the actual app to use the features in the documentation don't match.  Need to know why this is so I can remedy if there is a remedy.

       

      Client OS: Windows 10 Pro

      Version: 10.0.19043

       

      Remote Deskop Client: Microsoft Remote Desktop

      Version: 10.2.1817.0

       

      Hope that helps figure out what's going on.

       

       

      • CookieW's avatar
        CookieW
        Brass Contributor
        Feb 14, 2022
        @dodge

        Uninstall the client you have installed as the version you have stated is the one from the Microsoft Store. Get that uninstalled and then download from the link earlier, choosing x64 or x86 as needed and you should get a screen similar to the one I posted before and version should be in or around v1.2.2923.0

  • CookieW's avatar
    CookieW
    Brass Contributor
    Feb 07, 2022

    Dodge-1350 

     

    what OS are you running the client on? and also which version of the remote desktop client are you running?

     

    If Windows, download the Remote Desktop Client from here (much better then the store app version imho) you should get the settings option on the right click of the PC icon

     

     

     

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