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Dodge-1350's avatar
Dodge-1350
Brass Contributor
Jan 21, 2022
Solved

Windows 365 and Multiple Monitors

I have searched far and wide for information on how to use the Windows Remote Desktop client to use the supposedly supported multiple monitor configuration but without any success.  We reached out to...
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  • Sumon9007's avatar
    Sumon9007
    Jan 22, 2022
    You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
    1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
    2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
Sumon9007's avatar
Sumon9007
Copper Contributor
Jan 22, 2022
You can enable multiple display in windows365. Please follow the below steps to enable the display configuration.
1. Open Microsoft Remote Desktop Client Application. Right click on Cloud PC icon and select Settings > Toggle the Use default settings button in OFF position .
2. From Display Settings, you may select your desire display settings from the display configuration drop down(Select Displays/All Displays/Single Display)
  • markeboyle's avatar
    markeboyle
    Copper Contributor
    Sep 25, 2022
    Thanks for pointing that out. It wasn't obvious at first.
  • Dodge-1350's avatar
    Dodge-1350
    Brass Contributor
    Jan 27, 2022

    Sumon9007 

    Hi Sumon,

     

    When I right click on the Cloud PC icon, this is what I see... no other settings are present.  Do you have a screen shot that could help identify where it is you are clicking?  Mine just has "Unpin from Start" as the only option.

     

    • jasonhand's avatar
      jasonhand
      Brass Contributor
      Feb 14, 2022
      Looks like you are running the wrong RD Client. CookieW linked the right place to get the client. It supports multiple monitors.
      • Dodge-1350's avatar
        Dodge-1350
        Brass Contributor
        Feb 14, 2022

        jasonhand Sorry guys, I went to the link you provided to download the client and it is the same link that is provided in the Windows 365 page when logged in.  Exactly the same.  When I try to install, it states the following, which indicates that the client is already installed and it is operating properly from all I can determine, except for "Settings" to enable multiple monitors:

         

         

        This has been my dilemma from the beginning, the documentation and the actual app to use the features in the documentation don't match.  Need to know why this is so I can remedy if there is a remedy.

         

        Client OS: Windows 10 Pro

        Version: 10.0.19043

         

        Remote Deskop Client: Microsoft Remote Desktop

        Version: 10.2.1817.0

         

        Hope that helps figure out what's going on.

         

         

    • CookieW's avatar
      CookieW
      Brass Contributor
      Feb 07, 2022

      Dodge-1350 

       

      what OS are you running the client on? and also which version of the remote desktop client are you running?

       

      If Windows, download the Remote Desktop Client from here (much better then the store app version imho) you should get the settings option on the right click of the PC icon

       

       

       

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