Windows 365 topics

Incident critique : Edge Sync “Uninitialized”, appareils disparus, identité WAM/MSAL corrompue

KingSlouma — Wed, 15 Apr 2026 14:30:13 GMT

Bonjour,

Je rencontre un incident critique affectant directement mon identité Microsoft (MSA).

Il ne s’agit pas d’un problème local mais d’un dysfonctionnement côté serveur.

Voici les éléments techniques constatés :

- Le conteneur Edge Sync de mon compte est en état “Uninitialized”.

- Tous mes appareils ont disparu de mon compte Microsoft (Device Registration cassé).

- Les services d’identité WAM / MSAL / OneAuth ne se réinitialisent plus correctement.

- Impossible de créer de nouveaux passkeys ou d’utiliser les services dépendants de l’identité cloud.

On dirait que ça nécéssite une intervention côté serveur : réinitialisation des identités WAM/MSAL, du conteneur Edge Sync,

et du Device Registration.

Je reste à l'écoute de toute aide en vous remerciant par avance.

Streamlining PDF and Image workflows on Cloud PCs without installing local software.

pdfcraftor — Tue, 14 Apr 2026 17:56:12 GMT

Hello everyone,

I’ve been exploring ways to optimize document workflows within the Windows 365 environment, especially for tasks that usually require heavy desktop software like PDF editing or financial modeling. To solve this, I’ve been developing and using a suite of browser-based utilities at PDFCraftor.

I'm curious to know what other lightweight or web-based tools you all are using to keep your Windows 365 setup clutter-free? Would love to get some feedback on this approach!

Expanding the Reach of AI-enabled Cloud PCs for Frontier Firms

Christiaan_Brinkhoff — Mon, 30 Mar 2026 18:10:28 GMT

Co-Authored by Lakshmi Rayasam

Over the past several months, we’ve been focused on a clear goal: making AI-enabled Cloud PCs easier to adopt, easier to deploy, and available to more customers—wherever they are.

Following the momentum from Ignite, releasing Improved Search & Click to Do, we’ve continued to evolve the AI-enabled Cloud PC experience in Frontier Preview, prioritizing scale, accessibility, and product market fit. The latest set of enhancements removes deployment blockers and expands where—and how—customers can get started.

We’ve also added a new refreshing AI-enabled end-user experience explaining the value of Frontier while users hover over the AI-enabled (Frontier) tag.

Note: Future availability of these features is dependent on the results of this Frontier Preview and is subject to change

Windows App - AI-enabled Cloud PCs end-user experience

Removing the need for Windows Insiders

AI‑enabled Cloud PCs now work with standard Windows 11 retail builds, eliminating the need for Windows Insider participation. This change alone unlocks broader enterprise deployment scenarios and removes a major barrier for production use.

AI-enabled Cloud PCs are just one toggle away as IT admins can join our Frontier Program and enable AI-enabled Cloud PCs via a newly introduced policy setting within the Devices – Onboarding: Windows 365 > User Settings blade, and further filter access based on Microsoft Entra ID group access.

Note: After enrolling the latest Windows 11 25H2 (OS Build 26200.7840 or higher) you must reboot your Cloud PC.

Intune - Windows 365 AI-enabled Settings

Expanded regional availability
To meet customers where they operate, we’ve expanded AI‑enabled Cloud PCs to additional Azure regions:‑

Japan East
Germany West Central
South Central US
Canada Central

This expansion improves latency, supports data residency needs, and enables more global customers to participate in the Frontier Preview.

128GB disk support for Windows 365 Enterprise
We’ve added support for 128GB disk size Windows 365 Enterprise licenses, offering greater flexibility for customers who don’t require larger footprints while still enabling AI‑driven workflows. These right‑sized deployments and makes it easier to scale across broader user populations.

Together, these updates directly address the most common Ignite feedback and are expected to unlock large‑scale deployments, including enterprise pilots transitioning into sustained usage.

What Comes Next

Following the March rollout, our CY26 focus shifts to closing parity gaps using cloud‑based models, in close partnership with Windows platform teams. Initial work centers on enabling Text Actions for Click‑to‑Do via a cloud models within Frontier Preview—one of the most requested capabilities from customers.‑‑‑

In parallel, we’ll continue investing in foundational improvements that increase perceived feature depth and usage signals, including cost optimization, reliability enhancements, and productivity scenarios that compound value across the Cloud PC experience.

Can Data Be Recovered from a Corrupted USB Drive?

JohnDoe98 — Fri, 27 Mar 2026 06:45:56 GMT

My USB drive suddenly became unreadable and Windows is asking me to format it. Is there a safe way to recover files before formatting?

Is it possible to migrate Windows 365 between two Entra ID/MS365 tenants?

AllanStark — Tue, 17 Mar 2026 12:19:35 GMT

Hello,

we're merging two companies, and as part of this merger, we want to migrate one Entra/MS365 tenant to another.

Migrating mailboxes, OneDrive, SPO sites, and other 365 services is no problem for us, but we'd also like to migrate ~40 Windows 365 instances (Entra-Joined, hot Hybrid).

Is this possible?

Regular workstations can be migrated without a wipe using third-party services (like PowerSyncPro and similar), but in this case, these are VMs managed by Windows 365 service.

MS designer is NOT WORKING!

dj0ker — Tue, 10 Mar 2026 10:10:21 GMT

It only makes 1 image not 4, it takes way too long time,. and it doesnt follow prompting,. and it makes imegs in 3:2 not 16:9... thsi has been goign on for over 2 weeks,... alsmot 3.. i have been in contact with support many times woith zero help.. HOW can you have a product in your office bunlde ant it not workign an zero supprot on it? I need teh application to make my videos,. im just abptu to cancel all subscritopons to micrposft an switch to apple..

Azure Default Outbound Access Changes: Guidance for Windows 365 ANC Customers

Kathryn_Jakubek — Fri, 27 Mar 2026 21:15:50 GMT

Editor’s note, March 27, 2026: An earlier version of this post listed Azure Load Balancer (SLB) as a supported outbound access method option for Windows 365 ANC. This has been updated. SLB is not a supported outbound access method for ANC.

After March 31, 2026, newly created Azure Virtual Networks (VNets) will no longer have default outbound internet access enabled by default. Windows 365 customers choosing Azure Network Connection as a deployment option must configure outbound connectivity explicitly when setting up new VNets. This post explains what’s changing, who’s impacted, and the recommended actions, including Azure Private Subnets and Microsoft Hosted Network.

What is Default Outbound Access (DOA)?

Default Outbound Access is Azure’s legacy behavior that allowed all resources in a virtual network to reach the public internet without configuring a specific internet egress path. This allowed telemetry, Windows activation, and other service dependencies to reach external endpoints even when no explicit outbound connectivity method was configured.

What’s changing?

After March 31, 2026, as detailed in Azure’s communications, Azure will no longer enable DOA by default for new virtual networks, instead the VNet will be configured for Private Subnet option, allowing you to designate subnets without internet access for improved isolation and compliance. These changes encourage more intentional, secure network configurations while offering flexibility for different workload needs. Disabling Private Subnet option will allow administrators to restore DOA capabilities to the VNet, although Microsoft strongly recommends using Azure NAT Gateway.

Impact on Windows 365 Azure Network Connection Customers

For Windows 365 Azure Network Connection (ANC) deployments using virtual networks created after March 31, 2026, new VNets will default to private subnets. Outbound internet access must be explicitly configured for the VNet; otherwise, Cloud PC provisioning will fail. Existing virtual networks are not affected and will continue using their current internet access configuration.

Note on Microsoft-hosted network: For Microsoft-hosted network deployments, which is the Microsoft recommended deployment model for Windows 365, Microsoft fully provides and manages the underlying connectivity in Azure on your behalf. There is no impact or change needed for those deployments.

What You Should Do

To prepare for Azure’s Default Outbound Access changes and ensure your Windows 365 ANC deployments remain secure and functional:

Recommendations

Transition to Microsoft-hosted network (MHN) if possible. MHN provides secure, cost-effective connectivity with outbound internet access by default, reducing operational overhead and ensuring compliance with Azure’s updated standards.
Update deployment plans to ensure either an explicit NAT, such as a NAT Gateway or Default Outbound access (not recommended) is enabled by disabling the Private Subnet option.
Test connectivity to ensure all services dependent on outbound access continue to function as expected, and that the ANC does not enter a failed state.

Supported Outbound Access Methods

To maintain connectivity, choose one of these supported methods:

NAT Gateway (recommended)

Note: Direct RDP Shortpath (UDP over STUN) cannot be established through a NAT Gateway because its symmetric NAT policy prevents direct UDP connectivity over public networks.

Azure Firewall or third-party Network Virtual Appliance (NVA). Note, it is not recommended to route RDP or other long-lived connections through Azure Firewall or any other network virtual appliance which allows for automatic scale-in. A direct method such as NAT Gateway should be used.

Unsupported Outbound Access Methods

Azure Standard Load Balancer

Azure’s Standard Load Balancer is not supported as an outbound access method for ANC. Instead, using NAT Gateway is recommended.

More information about the pros and cons for each method can be found at Default Outbound Access.

Resources:

Quick FAQ

Does this affect existing VNets? No. Only new VNets created after March 31, 2026, are affected. Existing VNets will continue to operate as normal.

Do Microsoft Hosted Network deployments require changes? No. MHN already includes managed egress.

What if I do nothing on a new VNet? ANC checks will fail because the VNet does not have internet access. Configure NAT Gateway or another supported method.

What are the required endpoints? Please see here for a list of the endpoints required.

Why might peer-to-peer connectivity using STUN-based UDP hole punching not work when using NAT Gateway? NAT Gateway uses a type of network address translation that does not support STUN (Simple Traversal Underneath NAT) based connections. This will prevent STUN-based UDP hole punching, commonly used for establishing peer-to-peer connections, from working as expected. If your application relies on reliable UDP connectivity between peers, STUN may revert to TURN (Traversal Using Relays around NAT) in some instances. TURN relays traffic between endpoints, ensuring consistent connectivity even when direct peer-to-peer paths are blocked. This helps maintain smooth real-time experiences for your users.

How do I configure Azure Firewall? For additional security you can configure Azure Firewall using these instructions https://learn.microsoft.com/en-us/azure/firewall/protect-azure-virtual-desktop?context=/azure/virtual-desktop/context/context. It is strongly recommended that a direct method of access is used for RDP and other long-lived connections such as VPN or Secure Web Gateway tunnels. This is due to devices such as Azure firewall scaling in when load is low which can disrupt connectivity.

Wrap-up

Azure’s change reinforces intentional networking for better security. By planning explicit egress (or choosing MHN), Windows 365 ANC customers can stay compliant and keep Cloud PCs reliably connected.

OneNote - Location, Name, Resolving Backup (& Search dropdown)

roninkansas — Wed, 11 Feb 2026 17:46:53 GMT

I recently had a problem with the Search function in OneNote - where Search was not finding words in recently created Notes. And I fixed that problem, eventually, by deleting all of the files in the OneNote cache. But after that, when restarting OneNote, it came up Empty (with Errors). After jacking around with copying the old OneNote folder and renaming it, Opening Backups, etc. - I finally got my OneNote back up and working (sort of - see paragraph at the end).

My problem now is the "Info" is showing 2 Notebooks - "OneNote Notebooks 4" and "OneNote Notebooks 2" - and even worse, the location shown for Notebooks 4 is: https://onedrive.live.com/view.aspx?resid=562C6E59%21s0bcbd9618347485ca665bf8f3012d298&id=documents&end=()&end.

I created Notebooks 4 on the advice for another post to get things running again - but, WHERE AM I? - which Notebook am I using?

How do I get back to a single notebook at a reasonable location instead of the ridiculous link above.

I also have a question about the OneNote locations shown in the "Save & Backup" option - I don't understand a couple of things there.

[And a side note - even though OneNote Search is now working, the dropdown list is now showing the full path name for the Note location instead of the Page/Tab name for the location of the Note. Is there some option that I reset while trying to get OneNote working again.]

I obviously need help with this one - and am afraid to mess around experimenting since OneNote is back up and working well (except for the dropdown).

ron in shawnee

26 ноября

L_DM3 — Wed, 26 Nov 2025 17:13:00 GMT

Здравствуйте!
Хочу обратиться в службу поддержки с целью продвинуть компанию Microsoft. Дело в том, что мой друг сегодня активировал Windows, чему предшествовало огромное количество шуток на эту тему. Я создал google-форму, а точнее петицию, в которой призываю граждан любой страны утвердить 26 ноября как праздник "Активации Windows". Я бы хотел, чтобы вы рассмотрели мою идею и, как основная сторона, согласились на это, а также расширили этот опрос в больших кругах.
Прикрепляю ссылку на google-формы:
https://docs.google.com/forms/d/e/1FAIpQLSfrlFcap22IUJhrLBeRp4C8tAcxlGRY_AMPVqxcQJjwxPB4Tg/viewform?usp=publish-editor
С уважение, Дмитрий

Translation:

Hello!
I want to contact support in order to promote Microsoft. The thing is, my friend activated Windows today, which was preceded by a huge number of jokes about it. I created a Google form, or rather a petition, in which I urge citizens of any country to establish November 26 as "Windows Activation" Day. I would like you to consider my idea and, as the main party, agree to it, as well as help spread this survey more widely.
I am attaching the link to the Google form:
https://docs.google.com/forms/d/e/1FAIpQLSfrlFcap22IUJhrLBeRp4C8tAcxlGRY_AMPVqxcQJjwxPB4Tg/viewform?usp=publish-editor
Sincerely, Dmitry

Map only local drives and default printer from clients computer when logging into 365 Desktop?

tylderlurden — Mon, 24 Nov 2025 19:54:49 GMT

Hello, I have gone into Intune and created a new config profile and have set Windows Components > Remote Desktop Services > Remote Desktop Session Host > Printer Redirection \ Device and resource redirection to let the users map drives and printers that are on their laptop into Windows 365 Desktop.

However, how can we set it so that:

1. The only printers that are mapped to the 365 desktops from the client's device is the clients default printer and not any network printers that are installed on the laptop.

2. The only drives it maps into 365Desktop are the clients local drives like their SSD drive, and usb drives pluged in and not any network drives that are on the laptop.

Windows 365 Enterprise Cloud PC Connection Fails - VM Unavailable (Code 10012)

Pratishtha16 — Fri, 21 Nov 2025 15:13:50 GMT

We are facing a critical and persistent connection failure for a Windows 365 Enterprise Cloud PC that appears to be stuck in a state where the VM is not available to the RDP client.

Provisioning Policy Configuration:
- Cloud PC Type: Windows 365 Enterprise
- Experience: Access a full Cloud PC desktop
- Use Microsoft Entra single sign-on: Yes
- Join type: Microsoft Entra Join
- Geography: Canada
- Region: Automatic (Recommended)
- Network: Microsoft hosted network
- Current MDM -Microsoft Intune

Checked logs and found that the RDP client connection attempts consistently failing with same error, 
Disconnected: reason = 10012
[Telemetry :: Event] Type: RDPClient Details: DisconnectReason
Subdetails: SessionHostResourceNotAvailable Code: 10012

Troubleshooting steps taken so far:
- Restarted the Cloud PC.
- Initiated a Reprovision action.
- Tried web version but that didn't help either.

Since simple restarts and reprovisions have failed to resolve the SessionHostResourceNotAvailable (10012) error, the current VM instance is unusable. Any guidance on resolving this definitive Code 10012 error is highly appreciated.

Save the date: Windows 365 AMA - What’s new from Microsoft Ignite

Pearl-Angeles — Fri, 14 Nov 2025 00:05:17 GMT

Tune in on December 3 for a special Windows 365 AMA. Catch up on the latest capabilities for Windows 365 announced at Microsoft Ignite! Host Christian Montoya and members of the product team will answer your questions live and offer insights to help you configure, deploy, and manage Windows in the cloud with ease.

Save the date and post your questions early at aka.ms/Windows365AMA!

How to begin using Windows 365?

Ken_Ekholm — Fri, 07 Nov 2025 09:41:33 GMT

If I wan't to learn more about Windows 365 and Cloud PC, where is the best place to begin?
Are there any good links?

Microsoft Word - recover a document

Chris_X — Mon, 03 Nov 2025 12:36:25 GMT

Is this OK to post here re Microsoft Word? (I couldn't find a section for Word specifically).

I want to try and recover a situation with a Word doc... I think it is probably unrecoverable... but here goes.

Somehow... and i was typing fast and the screen froze so i cant be sure what happened...i deleted the contents of a word document and then save it.... so it is now blank... i do not have a backup of it...

Is there any way to roll it back or recover a cached version?

This happened an hour ago.

Many thanks!

Loss of apps after MS outage

Alamo44 — Fri, 10 Oct 2025 11:48:44 GMT

HI
Since the MS outage yesterday (9th October), although MS 365 Business Premium is licensed in Admin Portal and assigned to my one User, it does not appear in the User account, so I cannot access apps.
As a charity, we have a non-profit account.
Please help

Multimedia Redirection and WebRTC Redirector plug-in updates for Windows 365 & Azure Virtual Desktop

Donna_Ryan — Mon, 06 Oct 2025 14:59:22 GMT

Automating plug-in maintenance with GitHub Scripts

Keeping your Windows 365 and Azure Virtual Desktop environment up to date is crucial for optimal performance and security. Two essential plug-ins, Multimedia Redirection service and WebRTC (Web Real-Time Communication) redirector service, require periodic updates. However, these plug-ins do not update automatically, which can lead to compatibility or performance issues if left unattended.

Understanding the Challenge

Unlike most of the components of Windows 365 and Azure Virtual Desktop, both the Multimedia Redirection and WebRTC plug-ins must be updated manually. This manual process can be time-consuming for IT administrators and disruptive if not managed properly, especially in enterprise environments where user experience and uptime are top priorities.

Cloud PCs that are provisioned or reprovisioned with Gallery images do have the latest plug-ins installed and Azure Virtual Desktop session hosts deployed with Azure Marketplace images have the latest WebRTC plug-in installed. But as these Cloud PCs and Session Hosts age, these plug-ins will become outdated over time.

Note: Windows 365 Gallery images that include the latest Multimedia Redirection and WebRTC plug-ins are only the Windows Enterprise + Microsoft 365 Apps images. For Azure Marketplace images, only the Windows multi-session + Microsoft 365 Apps images include the latest WebRTC plug-in.

Features dependent on WebRTC and Multimedia Redirection

WebRTC: Microsoft Teams media optimizations

Users connect from non-Windows physical endpoints
Users connect from Windows endpoints and SlimCore fails

Multimedia Redirection: Video playback and call redirection on Edge or Chrome browsers

Users who visit websites with embedded videos
Users who use Contact Center as a Service (CCaaS) solutions

Manually Updating

Administrators can update these binaries by deploying their respective MSI installers to users’ Cloud PCs and personal Session Hosts either through Intune or their management engine of choice. This may be the simplest way of upgrading endpoints, but there is a chance that end users would be disrupted during their work because WebRTC installer will forcefully stop Teams processes while installing, and Multimedia Redirection could break video streams or calls while the binaries are upgraded. If choosing this method, administrators should leverage maintenance windows to minimize disruptions. The MSI installers can be manually downloaded from the links below:

Automating Updates with GitHub Scripts

To address this challenge, our team has developed a series of PowerShell scripts available in our GitHub repository. These scripts automate the update process for both Multimedia Redirection and WebRTC plug-ins, ensuring that the latest versions are installed without the need for direct user intervention. The benefits of these scripts are:

No End User Impact: The scripts are designed to run silently in the background, so end users experience no downtime or interruptions.
Consistent Plugin Versions: Automated updates help maintain consistency across all Windows 365 instances, reducing troubleshooting time and compatibility issues.
Easy Integration: The scripts can be deployed with Intune via Remediations, or as a standalone script. Remediations provides the best admin experience as it will report back on compliance and any errors encountered during deployment.

Getting Started

To begin using the automated update scripts:

Visit our GitHub repository and download the latest versions of the update scripts.
- WebRTC Updater
- Multimedia Redirector Updater
Review the step-by-step setup and configuration instructions.
Deploy the scripts to your Windows 365 or Azure Virtual Desktop environment, either in standalone mode or with Remediations.

IMPORTANT: The scripts currently do not support Windows Multi-Session hosts.

Updating Azure Virtual Desktop Multi-Session Hosts

Updating these plugins should be done during the build process of the golden image or the Session Hosts. This can be achieved by using an automated building solution, like Azure Image Builder, to install the latest versions. The URLs for these plugins are static, meaning that administrators can use the same URL without having to be concerned about the version that is being downloaded. For reference, the URLs are below:

WebRTC - https://aka.ms/msrdcwebrtcsvc/msi
Multimedia Redirection - https://aka.ms/avdmmr/msi

More information on WebRTC and Multimedia Redirection plug-ins

Microsoft updates these binaries periodically for functional and security enhancements. To stay current on the latest releases and what they contain, please visit the following links:

Conclusion

Regularly updating the Multimedia Redirection and WebRTC plugins is essential for a secure and efficient Windows 365 environment. By leveraging the automation scripts from our GitHub repository, IT administrators can ensure plugins remain current, all while eliminating manual effort and minimizing any impact on end users. For more details and to access the scripts, check out our GitHub page.

Windows 365 Watermarking - QR Codes Missing in Screenshots/Teams from Within Session?

Durrante — Mon, 22 Sep 2025 10:01:23 GMT

Hi all,

I've implemented watermarking on our Windows 365 setup using the official Microsoft guide, and I'm seeing behaviour that I'd like to confirm is expected.

Current Situation:

Watermarking is enabled and working (QR codes appear when I screenshot from my local client PC)
However, when taking screenshots FROM WITHIN the Cloud PC session itself, no QR codes appear
Similarly, when screen sharing via Teams from within the Cloud PC session, participants don't see the QR codes

My Question: Is this the intended behaviour? Should QR codes only appear when capturing externally (from the client device) but not when capturing internally (from within the Windows 365 session itself)?

I've read through the Microsoft documentation but can't find explicit clarification on whether internal screenshots should show watermarks or if the protection is specifically designed for external capture attempts.

Can anyone confirm this behaviour or point me to official documentation that explains the internal vs external capture distinction?

Thanks in advance!

Microphone & camera passthrough to Cloud PC from MacBook

apollon — Thu, 11 Sep 2025 16:20:21 GMT

I have a M1 MacBook Pro that I use to connect to my Cloud PC for work via the Microsoft App.

I try to use the Teams app installed locally on the Cloud PC for making and accepting calls but I am having a lot of audio issues. First of all, the person I am calling sounds very tinny (kinda like a chipmunk!) and they cannot hear me. Video doesn't seem to work properly either. I have had very little luck with my external webcam (some Logitech one, don't actually know the model but I don't think it makes a difference? but it has a microphone). There has the very odd few times that a call is working fine but then after a few seconds or so, or when I start sharing my screen on the Cloud PC after a minute of the call starting, I start to experience the same issues with audio as explained above.

I am running Sequoia 15.6, the Mac Windows App is version 11.1.5 (2585). Admittedly I've mostly tried in clamshell mode and connected to external earphones (AirPods Pro).

I used to use my earphones via the Citrix app on VDI with no issues previously.

Any solutions would be gratefully received.

Thank you

Windows App on Mac "Send feedback" link not found

jschuster — Thu, 21 Aug 2025 19:58:04 GMT

I went to file feedback on the Windows App for Mac, and the link it opened (https://techcommunity.microsoft.com/t5/forums/postpage/board-id/AzureVirtualDesktop) was not found. Is this the right place to file feedback?

Enable FIDO Token (RSA DS100) passthrough to W365 Machine via Windows App

britestonedev — Fri, 08 Aug 2025 04:02:31 GMT

Hi There,

Working with Enterprise license, trying to establish the approach to allow FIDO Token, specifically the RSA DS100, to redirect from the Host device. The users can only connect via the Windows application, not via the RDP client.

I have the Device Class/Driver ID of the token.

It is key that removable storage is not enabled as a result of this, for obvious reasons. Ideally the allowance would be scoped to only include the token.

Thanks in advance.