SOLVED

News page views is lower that the page likes, anyone experiencing the same?

Brass Contributor

Hi There to all,

 

For about a week now we experience a problem with the page views of newspages, the rollup counter doesnt match with the actual views, and in some cases we see more likes on a page than we see views.

Does any one experience the same issues? 

 

"Personen vinden dit leuk" translates to likes and "Weergaven" translates to views

likes and views.jpg

 

SharePoint Online | Europe based The Netherlands

7 Replies
Page likes being higher than page views is a common occurrence on social media or websites.




@Daan_N Yes I'm experiencing the same issue.

Furthermore, I noticed that views were tracked only for a few users... I have more than 5000 users on my tenant, and usually a newly published news item is viewed every 1-2 minutes but from the last week I noticed that Site Usage is "losing" views. If I visit a specific page, my views weren't tracked.

And also on the Site Usage page, in the last days I can see just that site visites are about 1/4 of the usual visits.

I tried to report the issue through the Admin Portal but nothing's changed.

 

In a few words, page views are lower that likes because there's an issue in collecting views data and site usage too...

Thank you for your reply @marcoemme The site visits are update a day or two later at our tenant, We have about the same amount of users in our tenant as well.
Currently experiencing more strange problems such as links disappear from the quicklinks webpart, images arent saved in the image webpart. Makes work a bit more challenging.
Hi,

we the same strange behaviour in our tenant. The page views are to low and are updated irregular. Also the page views in the news webprt are inconsistent with the number shown on the page. I will open a ticket at microsoft.
best response confirmed by Daan_N (Brass Contributor)
Solution
Thank you for your reply, i will open a ticket to at Microsoft.
Hi @Andreas Ferner,

Just got a message from one of the editors that all our page views en like counts are back to normal.
1 best response

Accepted Solutions
best response confirmed by Daan_N (Brass Contributor)
Solution
Thank you for your reply, i will open a ticket to at Microsoft.

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