Forum Discussion
Issue - DNS_PROBE_FINISHED_NXDOMAIN
Yesterday the subscription for Windows 365 for Business Basic was restored. All services have successfully started (mail, teams, etc.). An error occurs when trying to use SharePoint or OneDrive. ...
OD730433: OneDrive for Business Service Health Advisory
User impact: Users may be unable to access the OneDrive for Business.
More info: Users may be able to set their DNS server configuration settings to 8.8.8.8 to access OneDrive for Business.
Current status: Our investigation has determined that the third-party ISP isn't related to the root cause of impact and we've updated the Title, User impact, and Scope of impact to match this new understanding. We're working with affected users to gather DNS configuration settings and network trace logs to help us better understand the cause of impact, allow us to resolve the issue.
Scope of impact: Users attempting to access OneDrive for Business may be impacted.
Start time: Thursday, March 7, 2024, at 4:00 PM UTC
Next update by: Tuesday, March 12, 2024, at 11:00 AM UTC
Microsoft recommends performing the following temporary workaround on a per-user level:
1 - From the Windows Start menu, proceed to "View network connections."
2 - Identify the network connection you're using, right click and select "Properties."
3 - Uncheck Internet Protocol Version 6 (TCP/IPv6).
4 - Highlight Internet Protocol Version 4 and select "Properties".
5 - Select "Use the following DNS server addresses".
6 - Under "Preferred DNS server" input "8.8.8.8".
7 - Press the "OK" button.
- I am also struggling with the same problem now and I'm an author with over 5 years of work on sharepoint I can no longer access, which is freaking me out now. I tried the recommendations above from 1 to 7, but I still cannot access my sharepoint.
Has anyone been able to find a solution? Please post it.
