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John Fitch's avatar
John Fitch
Copper Contributor
Sep 18, 2020

"We Couldn't Open Your Project"

We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "Couldn't assign resource. Please try again. Correlation ID: 9ff6991b-3508-4488-b271-b54a4ba11ef2." Also, when she attempts signing onto the project via the URL she gets a message stating, "We couldn't open your project" and a Correlation ID of "6489d1c3-aeaa-4346-ad94-ac42ec3e2f2"

 

Any idea what this issue is or how to resolve it?

  • John Fitch's avatar
    John Fitch
    Copper Contributor

    More details...

     

    My user can access the project.microsoft.com, but she can't do anything there. When she clicks on "New Blank Project" it will take her to the "Untitled Project" page, but it won't let her add tasks or people to the project. 

     

    Any idea what to look for? 

    • jackieduong's avatar
      jackieduong
      Icon for Microsoft rankMicrosoft

      John Fitch Hi John! Thanks for letting us know and sharing correlation IDs. We'll look into this and keep you updated! 

      • John Fitch's avatar
        John Fitch
        Copper Contributor

        Any updates or ideas on this? Our help desk seems to still struggle with where to even start looking.

         

        jackieduong 

  • John Fitch Can you confirm that the user trying to be assigned the task is not a guest user? Can they create projects and access project.microsoft.com?

  • addemj's avatar
    addemj
    Copper Contributor

    John Fitch 

     

    Anyway I can get my user fixed? Here is the Correlation ID: f2f99af1-752f-4ad8-859d-556e371e1051

    • Randy Davis's avatar
      Randy Davis
      Icon for Microsoft rankMicrosoft

      addemj Thanks for the correlation - I am seeing that the result of this request was access denied. Can you verify that the user should have permissions to that Project? The user would usually either be the creator of the Project, or be a member of the team that the Project was shared with.

      • Joseph Leiba's avatar
        Joseph Leiba
        Copper Contributor

        Randy Davis 

         

        Hi Randy,

         

        I created a bunch of projects yesterday in Project for the Web.  The are all based on the same group, of which I am an owner.  I was editing the projects fine yesterday.  Today I can see them in the list but I cannot open any of them.  My correlation ID is:  

         

        Correlation ID: 6c0a9640-8c95-4829-a560-c1e695b62745

         

        Here is the URL of one of the projects I'm attempting to access:

        https://project.microsoft.com/en-US/#/taskgrid?projectId=74e62406-20bd-4924-8f21-a9e5e038eaa9

         

        I have tried logging out, shutting down my browser, clearing all cookies for all sites, but nothing has corrected the problem so far. 

         

        I'm worried because I'm supposed to roll these projects out to a large group of people.  I would really like to know why this is happening.  Thank you.

        Sincerely

        Joseph

         

         

  • timwell's avatar
    timwell
    Copper Contributor

    I have an issue where when I create a project either using project.microsoft.com it or from within a MS-Team it works. 

     

    However on one particular Team only, if I create the Project it initially works and I can edit.... but then when it is refreshed (or I exit the Team) and try to open it again I get the "We can't open your Project" The correlation ID is: f0e3578a-f57e-48ba-9415-c056378c9339.   I am the Owner of the this Team (like the others that are working). 

    • Grant_Mascord's avatar
      Grant_Mascord
      Copper Contributor

      Same error has happened today to myself, if I create a project and allocate to a team I manage/own  and allocate a task to another user the system fails and from then on I cant open that project.

       

      Issue does not happen to another team that I am not the owner of. 

       

      Correlation ID has changed with ever attempt.  Last ID Correlation ID: adf1083b-deb8-4e93-adb8-6d299fe6e8cb

  • Lijaun's avatar
    Lijaun
    Copper Contributor

    John Fitch one of my users had the same issue and after researching, I came to the realisation that when sharing a project via office 365 online, it is connected to and controlled by an Office 365 groups. (resource: https://www.microsoft.com/en-us/videoplayer/embed/RE3PZBk?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us)

     

    Therefore, the resolution to resolving "We Couldn't Open Your Project" is to add the person in question to the group created for the project or if you have an existing group with users who needs access, grant that group access to the project instead. 

    I hope that helps.

  • Mexner2602's avatar
    Mexner2602
    Copper Contributor

    Have the same issue and can't find a solution.

    Can anybody help with Correlation ID a76f2ba0-71fb-43f5-80a4-ebd75b1831bf ?

     

    Thanks, Max

  • mitgama's avatar
    mitgama
    Copper Contributor

    I am facing the same issue ..... Correlation ID: ea8eee65-59fa-483f-8a35-f136a131e282

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