Forum Discussion

Copper Contributor

Sep 18, 2020

"We Couldn't Open Your Project"

We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "C...

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priyankapuranik

Microsoft

Sep 24, 2020

John Fitch Can you confirm that the user trying to be assigned the task is not a guest user? Can they create projects and access project.microsoft.com?

John Fitch

Copper Contributor

Sep 24, 2020

We confirmed that they are a "Plan 3" user in the AD (see below). priyankapuranik

They can access project.microsoft.com, but once they are there they cannot do much. They see the page but they cannot create new projects or see projects they are invited to.

priyankapuranik
Microsoft
Sep 24, 2020
John Fitch

In azure portal https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/MsGraphUsers can you check user type and creation type for this user? I want to make sure that the domain for this user is the same as rest of the users.
- John Fitch
  Copper Contributor
  Oct 05, 2020
  We checked. It is the same. priyankapuranik
  - jackieduong
    Former Employee
    Oct 05, 2020
    John Fitch Hi John! Thanks for your patience. We've investigated this and believe we've been able to fix it (for your E3 user). Will you ask your teammate to check and let me know if the problem is resolved? Once again, thank you for all of the details!
- John Fitch
  Copper Contributor
  Oct 01, 2020
  priyankapuranik
  
  Funny thing. Now I can't see it either. I could yesterday. Today I cannot.
  
  Correlation ID: 9d3255b1-3ef4-4429-99c5-255a84d5a46f
  - jackieduong
    Former Employee
    Oct 01, 2020
    John Fitch can you try once more and let us know if it's resolved? Thank you.