09-18-2020 01:56 PM
09-18-2020 01:56 PM
We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "Couldn't assign resource. Please try again. Correlation ID: 9ff6991b-3508-4488-b271-b54a4ba11ef2." Also, when she attempts signing onto the project via the URL she gets a message stating, "We couldn't open your project" and a Correlation ID of "6489d1c3-aeaa-4346-ad94-ac42ec3e2f2"
Any idea what this issue is or how to resolve it?
09-21-2020 11:23 AM
My user can access the project.microsoft.com, but she can't do anything there. When she clicks on "New Blank Project" it will take her to the "Untitled Project" page, but it won't let her add tasks or people to the project.
Any idea what to look for?
09-24-2020 02:28 PM
We confirmed that they are a "Plan 3" user in the AD (see below). @priyankapuranik
They can access project.microsoft.com, but once they are there they cannot do much. They see the page but they cannot create new projects or see projects they are invited to.
09-24-2020 03:33 PM
In azure portal https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/MsGraphUsers can you check user type and creation type for this user? I want to make sure that the domain for this user is the same as rest of the users.
10-02-2020 07:07 AM
I can see my project now. My colleague still has the same issue. She can't see the project and when I assign a task to her, it says, " Couldn't assign resource. Please try again. Correlation ID: 9fe3156b-2bdd-4c80-8869-81741a9cf1fa"
10-05-2020 10:36 AM
@John Fitch Hi John! Thanks for your patience. We've investigated this and believe we've been able to fix it (for your E3 user). Will you ask your teammate to check and let me know if the problem is resolved? Once again, thank you for all of the details!
10-05-2020 11:14 AM
Still a no-go. "Couldn't assign resource. Please try again. Correlation ID: b48ba161-17a1-44d9-9752-8ad1c6a56ec2" <-- I get that when attempting to assign her a task.
In addition, since your message, we removed and then re-added her to the project. No go.
We also created a new project in the new "Project for the Web" space (i.e. not the old Project Online world based in SharePoint) and access for that was a no, too. I can list her in the group. But when we get an error either when I try to assign her a task or when she tries to access the project itself.