Forum Discussion
"We Couldn't Open Your Project"
We have a new licensed user who cannot access a project in the "new" Project. We can add her in as a group member just fine. However, when we attempt to assign a task, we get a pink bar that says, "Couldn't assign resource. Please try again. Correlation ID: 9ff6991b-3508-4488-b271-b54a4ba11ef2." Also, when she attempts signing onto the project via the URL she gets a message stating, "We couldn't open your project" and a Correlation ID of "6489d1c3-aeaa-4346-ad94-ac42ec3e2f2"
Any idea what this issue is or how to resolve it?
More details...
My user can access the project.microsoft.com, but she can't do anything there. When she clicks on "New Blank Project" it will take her to the "Untitled Project" page, but it won't let her add tasks or people to the project.
Any idea what to look for?
- jackieduong
Microsoft
John Fitch Hi John! Thanks for letting us know and sharing correlation IDs. We'll look into this and keep you updated!
Any updates or ideas on this? Our help desk seems to still struggle with where to even start looking.
priyankapuranikJohn Fitch Can you confirm that the user trying to be assigned the task is not a guest user? Can they create projects and access project.microsoft.com?
We confirmed that they are a "Plan 3" user in the AD (see below). priyankapuranik
They can access project.microsoft.com, but once they are there they cannot do much. They see the page but they cannot create new projects or see projects they are invited to.
- priyankapuranik
In azure portal https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/MsGraphUsers can you check user type and creation type for this user? I want to make sure that the domain for this user is the same as rest of the users.
Anyway I can get my user fixed? Here is the Correlation ID: f2f99af1-752f-4ad8-859d-556e371e1051
Randy Davisaddemj Thanks for the correlation - I am seeing that the result of this request was access denied. Can you verify that the user should have permissions to that Project? The user would usually either be the creator of the Project, or be a member of the team that the Project was shared with.
Hi Randy,
I created a bunch of projects yesterday in Project for the Web. The are all based on the same group, of which I am an owner. I was editing the projects fine yesterday. Today I can see them in the list but I cannot open any of them. My correlation ID is:
Correlation ID: 6c0a9640-8c95-4829-a560-c1e695b62745
Here is the URL of one of the projects I'm attempting to access:
https://project.microsoft.com/en-US/#/taskgrid?projectId=74e62406-20bd-4924-8f21-a9e5e038eaa9
I have tried logging out, shutting down my browser, clearing all cookies for all sites, but nothing has corrected the problem so far.
I'm worried because I'm supposed to roll these projects out to a large group of people. I would really like to know why this is happening. Thank you.
Sincerely
Joseph
I have an issue where when I create a project either using project.microsoft.com it or from within a MS-Team it works.
However on one particular Team only, if I create the Project it initially works and I can edit.... but then when it is refreshed (or I exit the Team) and try to open it again I get the "We can't open your Project" The correlation ID is: f0e3578a-f57e-48ba-9415-c056378c9339. I am the Owner of the this Team (like the others that are working).
Same error has happened today to myself, if I create a project and allocate to a team I manage/own and allocate a task to another user the system fails and from then on I cant open that project.
Issue does not happen to another team that I am not the owner of.
Correlation ID has changed with ever attempt. Last ID Correlation ID: adf1083b-deb8-4e93-adb8-6d299fe6e8cb
John Fitch one of my users had the same issue and after researching, I came to the realisation that when sharing a project via office 365 online, it is connected to and controlled by an Office 365 groups. (resource: https://www.microsoft.com/en-us/videoplayer/embed/RE3PZBk?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us)
Therefore, the resolution to resolving "We Couldn't Open Your Project" is to add the person in question to the group created for the project or if you have an existing group with users who needs access, grant that group access to the project instead.
I hope that helps.Have the same issue and can't find a solution.
Can anybody help with Correlation ID a76f2ba0-71fb-43f5-80a4-ebd75b1831bf ?
Thanks, Max
I am facing the same issue ..... Correlation ID: ea8eee65-59fa-483f-8a35-f136a131e282
