SOLUTION: New Outlook removed "switch back to old outlook" button.

Copper Contributor

This is for anyone else who no longer sees the button to switch back to the old outlook. I have included step by step photos to get back to the old outlook!

 

First click "Help" at the top left.

 

Screenshot 2024-06-15 113130.png

 

Below "Help" should bring up another menu, now select "Feedback".

 

Screenshot 2024-06-15 113243.png

 

Now look to the very right and you should see the option to select a feedback option,

select "Report a problem".

 

Screenshot 2024-06-15 113520.png

 

Now you should see a box where you can type what the problem is, make sure to clearly mention that you cannot switch back to the old outlook, the button is missing and you want to switch back to the old outlook, this is important because when you submit this answer it will scan your message and generate possible solutions.

 

Screenshot 2024-06-15 114423.png

 

Once you've filled out the box with your problem, scroll down, click yes or no on both options (it doesn't matter what you choose but you need to select an answer for both), then click "Submit" at the bottom.

 

Screenshot 2024-06-15 114635.png

 

It will diagnose the problem and match you up with one or more possible solutions, make sure you see this one below that says "toggling out of the new outlook for windows preview", DO NOT CLICK "Yes" AT THE BOTTOM or it will end the feedback and assume you got your answer and you will need to restart this process. Instead you need to click on the arrow that is circled in this picture.

 

Screenshot 2024-06-15 114753.png

 

Freedom awaits, now click on "Do it for me" and it will automatically take you back to the old outlook. Congratulations! You've graduated from this circus of chaos and confusion. Farewell, and may your future endeavors be as comforting and delightful as a slice of warm, homemade buttered bread.

 

Screenshot 2024-06-15 114835.png

25 Replies
Unfortunately that option has been removed for a lot of us and we no longer see any option to "Go to classic Outlook".
I have a possible solution for many of you who are frustrated with the app constantly switching you back to the new Outlook, recently I uninstalled the new Outlook from my PC and it now no longer switches back, every time I close classic Outlook and click the app icon, it goes right to the classic Outlook again every time. You will need to find the new Outlook icon in your start menu, right click on it and select "uninstall".

@troyb16 Thanks. I did that before. Didn't work.

I'm using now THUNDERBIRD. It's a Mozilla Mail reader and is OKAY, not like the great classic Mail App, but it's straightforward, at least...

yeah now i have no agenda after uninstalling 🙂 😞

@troyb16 Solution didn't work for me, looks like I'm stuck with the waste of space new outlook