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SOLUTION: New Outlook removed "switch back to old outlook" button.
This is for anyone else who no longer sees the button to switch back to the old outlook. I have included step by step photos to get back to the old outlook! First click "Help" at the top left. ...
after submitting and waiting for diagnosing process, no other selection for Possible solution. only confirm "Feedback to Microsoft" text. moreover when I start Outlook app (aka old version), Outlook app display a box ask to open in Safemode....then....nothing happen. really frustrated with new outlook :(