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Tanya Arora's avatar
Tanya Arora
Iron Contributor
Sep 27, 2019

Needs Password Outlook

We are using Outlook (365) and for one of the users it's stuck on needs password state. When you click on it, a window pops up and disappears in a second. We have a cleared the windows credentials, no go and when we try to create a new profile, it says - Sorry can't create at this moment(not the exact works). 

 

On a side note, the user is also seeing a bit locker issue and the machine can't detect the TPM. Not sure if the issues are related in any matter, but wanted to put it out there. 

 

Any suggestions will be very helpful.

 

Thanks!

exchange
office 365
outlook for windows
  • George Marian Neagoe's avatar
    George Marian Neagoe
    Icon for Microsoft rankMicrosoft
    Sep 30, 2019

    Tanya Arora make sure Windows and Office have the latest updates.

    Try configuring the affected account on a different computer and see if he encounters the same issue. 

     

    • bartthemustang's avatar
      bartthemustang
      Copper Contributor
      Oct 03, 2019

      George Marian Neagoe 

       

      If you have a mailbox with Office 365 you can try to repair your Office 365 following the below steps and check

      1. Open control panel
      2. Click on programs and features
      3. Right click on Office and select repair
      4. Select Online repair and follow the prompts to complete the repair
      5. Once the repair is completed then try to reconfigure

      You can also migrate your current account to Apps4Rent at no additional cost as they provide 24 x 7 support and can assist you address it. They are also Microsoft Gold partners and can escalate your case to Microsoft and get it addressed in few minutes. Here is the link https://www.o365cloudexperts.com

       

      If you have an On Prem mailbox or mailbox with some other provider you can add the below registry entry to address the issue

       

      Open Command Prompt and enter the below entries

      reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpsRootDomain" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeScpLookup" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeLastKnownGoodURL" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpRedirect" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpsRootDomain" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeScpLookup" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeLastKnownGoodURL" /d "1" /f /t REG_DWORD

      reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpRedirect" /d "1" /f /t REG_DWORD

       

      Regards,

      Bart
      Office 365 Migration and Office O365 Enterprise E5 Expert

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