Needs Password Outlook

Iron Contributor

We are using Outlook (365) and for one of the users it's stuck on needs password state. When you click on it, a window pops up and disappears in a second. We have a cleared the windows credentials, no go and when we try to create a new profile, it says - Sorry can't create at this moment(not the exact works). 


On a side note, the user is also seeing a bit locker issue and the machine can't detect the TPM. Not sure if the issues are related in any matter, but wanted to put it out there. 


Any suggestions will be very helpful.



3 Replies

@Tanya Arora make sure Windows and Office have the latest updates.

Try configuring the affected account on a different computer and see if he encounters the same issue. 


@George Marian Neagoe 


If you have a mailbox with Office 365 you can try to repair your Office 365 following the below steps and check

  1. Open control panel
  2. Click on programs and features
  3. Right click on Office and select repair
  4. Select Online repair and follow the prompts to complete the repair
  5. Once the repair is completed then try to reconfigure

You can also migrate your current account to Apps4Rent at no additional cost as they provide 24 x 7 support and can assist you address it. They are also Microsoft Gold partners and can escalate your case to Microsoft and get it addressed in few minutes. Here is the link


If you have an On Prem mailbox or mailbox with some other provider you can add the below registry entry to address the issue


Open Command Prompt and enter the below entries

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpsRootDomain" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeScpLookup" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeLastKnownGoodURL" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpRedirect" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpsRootDomain" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeScpLookup" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeLastKnownGoodURL" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpRedirect" /d "1" /f /t REG_DWORD



Office 365 Migration and Office O365 Enterprise E5 Expert

@bartthemustang I'm not the one having the issue. 


And be careful with those registry keys, they can cause more issues with you put the values wrong (0/1)