Forum Discussion

Tanya Arora's avatar
Tanya Arora
Iron Contributor
Sep 27, 2019

Needs Password Outlook

We are using Outlook (365) and for one of the users it's stuck on needs password state. When you click on it, a window pops up and disappears in a second. We have a cleared the windows credentials, n...
exchange
office 365
outlook for windows
George Marian Neagoe's avatar
George Marian Neagoe
Icon for Microsoft rankMicrosoft
Sep 30, 2019

Tanya Arora make sure Windows and Office have the latest updates.

Try configuring the affected account on a different computer and see if he encounters the same issue. 

 

bartthemustang's avatar
bartthemustang
Copper Contributor
Oct 03, 2019

George Marian Neagoe 

 

If you have a mailbox with Office 365 you can try to repair your Office 365 following the below steps and check

  1. Open control panel
  2. Click on programs and features
  3. Right click on Office and select repair
  4. Select Online repair and follow the prompts to complete the repair
  5. Once the repair is completed then try to reconfigure

You can also migrate your current account to Apps4Rent at no additional cost as they provide 24 x 7 support and can assist you address it. They are also Microsoft Gold partners and can escalate your case to Microsoft and get it addressed in few minutes. Here is the link https://www.o365cloudexperts.com/

 

If you have an On Prem mailbox or mailbox with some other provider you can add the below registry entry to address the issue

 

Open Command Prompt and enter the below entries

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpsRootDomain" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeScpLookup" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeLastKnownGoodURL" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpRedirect" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpsRootDomain" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeScpLookup" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeLastKnownGoodURL" /d "1" /f /t REG_DWORD

reg add "HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover" /v "ExcludeHttpRedirect" /d "1" /f /t REG_DWORD

 

Regards,

Bart
https://www.o365cloudexperts.com/office-365-migration/ and https://www.o365cloudexperts.com/office-365-e5/ Expert

  • George Marian Neagoe's avatar
    George Marian Neagoe
    Icon for Microsoft rankMicrosoft
    Oct 04, 2019

    bartthemustang I'm not the one having the issue. 

     

    And be careful with those registry keys, they can cause more issues with you put the values wrong (0/1)