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kuenzeey's avatar
kuenzeey
Copper Contributor
Aug 10, 2022

Is there any method to restore or check previous sent items as it was not found in user outlook mail

Hello every one One of the user has disappeared his sent item data from both OWA and Desktop Outlook app. Is there any method to restore or check previous sent items as it was not found in user out...
exchange
office 365
Outlook for iOS
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EmekaNgene's avatar
EmekaNgene
Brass Contributor
Aug 10, 2022
Hello Kuenzeey

You can use an ediscovery tool called content search to search for emails sent by the user using parameters like date range. Please go though the links below
https://docs.microsoft.com/en-us/microsoft-365/compliance/content-search?view=o365-worldwide
https://docs.microsoft.com/en-us/microsoft-365/compliance/search-for-content?view=o365-worldwide

You can also check the deleted items then recovery items folder of the user check if you can find the emails.

You can as well check from the exchange admin center
https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/recover-deleted-messages



Resources

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Hello every one

One of the user has disappeared his sent item data from both OWA and Desktop Outlook app.

Is there any method to restore or check previous sent items as it was not found in user outlook mail.

 

I would be very grateful if you all could help me to bring back the past outlook mail.

","kudosSumWeight":0,"postTime":"2022-08-09T21:30:39.362-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:exchange","text":"exchange","time":"2016-07-17T23:45:51.036-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Outlook for iOS","text":"Outlook for iOS","time":"2017-12-04T11:36:13.533-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:outlook for windows","text":"outlook for windows","time":"2017-11-08T12:31:05.801-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3595644_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":587},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello every one

One of the user has disappeared his sent item data from both OWA and Desktop Outlook app.

Is there any method to restore or check previous sent items as it was not found in user outlook mail.

 

I would be very grateful if you all could help me to bring back the past outlook mail.

"},"Conversation:conversation:3595644":{"__typename":"Conversation","id":"conversation:3595644","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3595644"},"lastPostingActivityTime":"2022-08-10T04:22:22.003-07:00","lastPostTime":"2022-08-10T04:22:22.003-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:3595644":{"__typename":"ModerationData","id":"moderation_data:3595644","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3595644_1":{"__typename":"Revision","id":"revision:3595644_1","lastEditTime":"2022-08-09T21:30:39.362-07:00"},"ForumReplyMessage:message:3595936":{"__typename":"ForumReplyMessage","id":"message:3595936","conversation":{"__ref":"Conversation:conversation:3595644"},"author":{"__ref":"User:user:898844"},"revisionNum":1,"uid":3595936,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OutlookGeneral"},"subject":"Re: Is there any method to restore or check previous sent items as it was not found in user outlook mail","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3595936"},"parent":{"__ref":"ForumTopicMessage:message:3595644"},"body":"Hello Kuenzeey

You can use an ediscovery tool called content search to search for emails sent by the user using parameters like date range. Please go though the links below
https://docs.microsoft.com/en-us/microsoft-365/compliance/content-search?view=o365-worldwide
https://docs.microsoft.com/en-us/microsoft-365/compliance/search-for-content?view=o365-worldwide

You can also check the deleted items then recovery items folder of the user check if you can find the emails.

You can as well check from the exchange admin center
https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/recover-deleted-messages



","body@stringLength":"1193","rawBody":"Hello Kuenzeey

You can use an ediscovery tool called content search to search for emails sent by the user using parameters like date range. Please go though the links below
https://docs.microsoft.com/en-us/microsoft-365/compliance/content-search?view=o365-worldwide
https://docs.microsoft.com/en-us/microsoft-365/compliance/search-for-content?view=o365-worldwide

You can also check the deleted items then recovery items folder of the user check if you can find the emails.

You can as well check from the exchange admin center
https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/recover-deleted-messages



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