Forum Discussion
Focused inbox shows in OWA missing in Outlook 2016
Ok - I tried to find a similar topic but I failed. If this is a duplicate feel free to call me out.
Yesterday (finally) focused inbox showed up in my tenant. I have it disabled at the organization level but enabled for my mailbox. OWA instantly updated (in the middle of a live demo) to show that I had the new focused inbox.
The issue is that my Outlook 2016 client isn't seeing the view option to enable focused inbox. I'm on version 1702 (build 7870.2038) - First release for Current Channel. It updated yesterday morning and still nothing. I've rebuilt the profile in 2016, gone online rather than cached, reset views, etc. Nothing seems to be allowing me to turn it on within Outlook 2016.
Has anybody ever seen this? I'm not ready to turn it on for the organization so this is why I'm attempting to keep it local to me right now.
Hey Joshua - please check out our official blog on Focused Inbox: https://blogs.office.com/2016/07/26/outlook-helps-you-focus-on-what-matters-to-you/
This blog talks about IT controls: https://blogs.technet.microsoft.com/exchange/2016/10/14/managing-focused-inbox-in-office-365-and-outlook/
Thanks for your patience. More updates coming soon!
37 Replies
In my experience, it seemed like switching OWA between full and light affected whether the focused inbox would appear in my desktop app.
Hi,
I had the same problem and had a CEO who was pretty angry about this. I finally managed to get support from Microsoft that sorted this out for me. This was the resolution (only on single user level):
Well I can see that channel you are using is semi auto channel & latest channel has been updated now which is monthly channel.
So for this we need to switch semi auto channel into current channel.
I am sharing one link for you reference how to switch from deferred channel to current channel.
Here is the link-
https://support.microsoft.com/en-us/help/3185078/how-to-switch-from-deferred-channel-to-current-channel-for-the-office
Once you visit the link, you need to follow some steps-
1. Download the suite from above link
2. Once it is downloaded, open Command Prompt as an administrator
3. Copy the script from above link & paste it in Command prompt
4. Once it is done restart the Outlook, you will be able to see focused inbox in outlook & channel will be switched to Monthly channel.Christopher Fritz Thanks for sharing this link. that worked for me after weeks of trying to get this to work on our terminal server.
FYI: for me, all I had do was download the fix, I ran it and it downloaded some Office updates, I then opened Outlook and the Focus feature was now available.
Thank you
I was setting up a new laptop and even though I had the Focused Inbox on my old one I couldn't get it to show up on my new one. I noticed my old one was on the Monthly channel and my new computer was not. Once I made the change and installed the latest round of updates I instantly had the Focused Inbox back. Yeah!!!
Thanks - worked for me - it turned out the problem machine was on semi-annual (targeted) - it is now on Monthly, like the working machine, and I see Focused inbox on both.
So I am not an engineer so forgive me for not reading all the forums on this issue. In addition I have also have called Microsoft Support on this issue, which they did not know how to resolve or give an answer about.
Can anybody tell me when I am going to get focused in my Outlook 2016 Desktop? It is now November?
- Microsoft support fixed it for me. Thanks guys for all the help.
- In file, office account, what build /version do you have? 1711 removes the modern auth requirement and focused will work for all office 365 and outlook.com users. 1711 is available to office insiders and will be released to general availability “soon”.
My tenant is not setup for Modern authentication yet, 2016 Pro Plus just updated to the December build (Monthly Channel 1711 8730.2122) and Focus inbox is now on for my test users. Time to get Outlook trained to move everything to Other and keep my inbox clean! :)
Just had similar issue, close outlook and outlook.exe /resetnavpane did the job for me
Gah, did not work for me. Plus, I am getting a semi-irregular bug that requires me to start Outlook twice: first time, it complains about not having shut down correctly, second time, it actually starts. But that's a different story...
Thanks for this!
I have been missing quite a few emails and couldn't figure out where they were going. It finally clicked that i was seeing Focused Inbox on my mobile device, but not in Outlook. This fixed my issue.
let me clarify that - i have 2 tenants, one was not enabled for modern auth. Had focused inbox for all accounts and shared mailboxes from one tenant but Outlook would not show the focused inbox for the mailboxes in the second tenant. I finally got around to enabling modern auth in that tenant today and now i have focused inbox in outlook for all accounts in my tenant.
To check the settings, use
Get-OrganizationConfig | ft name, *OAuth*
to enable it, use
Set-OrganizationConfig -OAuth2ClientProfileEnabled:$true
- AllenFilush
Microsoft
Hey all - I just wrote up a new update for Focused Inbox roll-out. It has lots of details about how this will show up in Outlook 2016 on Windows. Take a look!
https://techcommunity.microsoft.com/t5/Outlook/Update-on-Focused-Inbox-rollout-for-Outlook-2016-for-Windows/m-p/66594#M593Allen, I looked at that post and posted there but thought I would here as well. We have modern authentication. We are first release. We have focused inbox turned on in the tenant. We have the correct version or higher for Outlook 2016 for Windows and still no focused inbox. I used PowerShell to confirm it was on for my account. I see it in OWA and on
AllenFilush wrote:
Hey all - I just wrote up a new update for Focused Inbox roll-out. It has lots of details about how this will show up in Outlook 2016 on Windows. Take a look!
https://techcommunity.microsoft.com/t5/Outlook/Update-on-Focused-Inbox-rollout-for-Outlook-2016-for-Windows/m-p/66594#M593
iOS devices.
is modern auth enabled? I have it in outlook for all of the accoyunts that use modern auth but not other accounts. I was told modern auth needs to be enabled for it to available in outlook.
Outlook is lagging behind, the code for Focused Inbox is included in the version you are using but it only works in some specific scenarios. In other words, not supported in Outlook yet, you have to wait.
- That's odd. Why do they imply on all these online support articles that it's there already for 2016? What scenarios should it actually work for?
- AllenFilush
Hey Joshua - please check out our official blog on Focused Inbox: https://blogs.office.com/2016/07/26/outlook-helps-you-focus-on-what-matters-to-you/
This blog talks about IT controls: https://blogs.technet.microsoft.com/exchange/2016/10/14/managing-focused-inbox-in-office-365-and-outlook/
Thanks for your patience. More updates coming soon!
