04-19-2017 09:25 AM
04-19-2017 09:25 AM
Ok - I tried to find a similar topic but I failed. If this is a duplicate feel free to call me out.
Yesterday (finally) focused inbox showed up in my tenant. I have it disabled at the organization level but enabled for my mailbox. OWA instantly updated (in the middle of a live demo) to show that I had the new focused inbox.
The issue is that my Outlook 2016 client isn't seeing the view option to enable focused inbox. I'm on version 1702 (build 7870.2038) - First release for Current Channel. It updated yesterday morning and still nothing. I've rebuilt the profile in 2016, gone online rather than cached, reset views, etc. Nothing seems to be allowing me to turn it on within Outlook 2016.
Has anybody ever seen this? I'm not ready to turn it on for the organization so this is why I'm attempting to keep it local to me right now.
04-19-2017 11:27 AM
Outlook is lagging behind, the code for Focused Inbox is included in the version you are using but it only works in some specific scenarios. In other words, not supported in Outlook yet, you have to wait.
04-19-2017 04:07 PM
04-19-2017 06:44 PM - edited 04-19-2017 07:22 PMSolution
Hey Joshua - please check out our official blog on Focused Inbox: https://blogs.office.com/2016/07/26/outlook-helps-you-focus-on-what-matters-to-you/
This blog talks about IT controls: https://blogs.technet.microsoft.com/exchange/2016/10/14/managing-focused-inbox-in-office-365-and-out...
Thanks for your patience. More updates coming soon!
04-19-2017 07:18 PM
04-19-2017 07:23 PM
04-19-2017 07:40 PM
04-20-2017 07:59 PM
is modern auth enabled? I have it in outlook for all of the accoyunts that use modern auth but not other accounts. I was told modern auth needs to be enabled for it to available in outlook.
04-20-2017 08:22 PM
let me clarify that - i have 2 tenants, one was not enabled for modern auth. Had focused inbox for all accounts and shared mailboxes from one tenant but Outlook would not show the focused inbox for the mailboxes in the second tenant. I finally got around to enabling modern auth in that tenant today and now i have focused inbox in outlook for all accounts in my tenant.
To check the settings, use
Get-OrganizationConfig | ft name, *OAuth*
to enable it, use
05-02-2017 06:26 PM
05-04-2017 02:55 PM
Thanks Allen! My client updated on Tuesday and Focused Inbox is now working on both PC and Mac! I'm still getting adjusted to the algorithm and clutter "move to folder patter" loss but it seems great so far!
05-05-2017 02:09 PM
Allen, I looked at that post and posted there but thought I would here as well. We have modern authentication. We are first release. We have focused inbox turned on in the tenant. We have the correct version or higher for Outlook 2016 for Windows and still no focused inbox. I used PowerShell to confirm it was on for my account. I see it in OWA and on
@Allen Filush wrote:
Hey all - I just wrote up a new update for Focused Inbox roll-out. It has lots of details about how this will show up in Outlook 2016 on Windows. Take a look!
05-05-2017 06:21 PM
Glad to hear it Joshua. Note that you have the Move to Focused and Move to Other buttons..they work much like the Move to Clutter action did previously.
05-09-2017 10:40 AM
05-09-2017 05:48 PM
05-10-2017 08:25 AM
Having turning on Modern Auth in my tenant (quite awhile ago) for Exchange Online, I have to say that there was zero impact on having it on vs. off. As far as I can tell it "enables" the service to accept Modern Authentication but it doesn't disable any authentication method or break anything. I'm not saying you should just "turn it on" but I know I did with zero impact.
09-28-2017 01:53 AM
Just had similar issue, close outlook and outlook.exe /resetnavpane did the job for me
11-15-2017 07:34 AM
Thanks for this!
I have been missing quite a few emails and couldn't figure out where they were going. It finally clicked that i was seeing Focused Inbox on my mobile device, but not in Outlook. This fixed my issue.
11-15-2017 09:15 AM
Gah, did not work for me. Plus, I am getting a semi-irregular bug that requires me to start Outlook twice: first time, it complains about not having shut down correctly, second time, it actually starts. But that's a different story...
11-19-2017 07:48 AM
So I am not an engineer so forgive me for not reading all the forums on this issue. In addition I have also have called Microsoft Support on this issue, which they did not know how to resolve or give an answer about.
Can anybody tell me when I am going to get focused in my Outlook 2016 Desktop? It is now November?
11-19-2017 01:28 PM
12-08-2017 06:00 AM
My tenant is not setup for Modern authentication yet, 2016 Pro Plus just updated to the December build (Monthly Channel 1711 8730.2122) and Focus inbox is now on for my test users. Time to get Outlook trained to move everything to Other and keep my inbox clean! :)
12-10-2017 11:39 PM - edited 12-10-2017 11:43 PM
I got the newest version of Outlook 2016 but I still can't use the Focused Inbox feature. The Focused Inbox group is there in the View tab but the Show Focused Inbox button itself is missing... Any ideas on how to solve this?
12-11-2017 06:41 AM
PowerShell verify Focused is on for your mailbox.
Get-FocusedInbox -Identity yoursmtpaddress
Should come back with FocusedInboxOn : True
This can be set tenant wide or per mailbox to test our the feature, and let the email admins get the correct transport rules in place.
12-12-2017 12:43 AM - edited 12-12-2017 12:44 AM
Thanks @Andrew Gitzen for the answer. I checked the state of the FocusedInboxOn parameter using the command you provided and the value is indeed "True". The Focused Inbox works on all my mobile devices but not in Outlook 2016...
The tenant wide settings did not contain any value, it was just blank. Should the Focused Inbox still work for my account?
12-12-2017 04:32 AM
When I run this it shows FocusedInboxOn :False. Yet, it is on in Mobile, webmail and outlook.
The crazy thing is, if i turn the view off in Outlook, my messages still disappear as if they're going to the 'unfocused' portion of the mailbox.
12-12-2017 05:08 AM
Both of those websites tell about how Focused Inbox is being rolled out to tenants and what controls are in place.
Mobile versions of Outlook had Focused Inbox since my company started using it over a year ago.
If you were a Clutter user you might want to look at those articles closely, the fact Modern Authentication is being removed helped my test users. Those test users are running the Monthly Channel build of Office 2016 and just updated to the December 6 build.
Just in case you need to reference build numbers.
12-12-2017 05:16 AM
12-13-2017 10:16 PM
Thank you for the information, @Andrew Gitzen! AS far as I'm concerned I should be able to use the Focused Inbox. I am on the Monthly Channel and have Build 8730.2127 of Office 2016 client installed...
12-21-2017 06:41 AM
01-05-2018 02:28 AM
I had the same problem and had a CEO who was pretty angry about this. I finally managed to get support from Microsoft that sorted this out for me. This was the resolution (only on single user level):
Well I can see that channel you are using is semi auto channel & latest channel has been updated now which is monthly channel.
So for this we need to switch semi auto channel into current channel.
I am sharing one link for you reference how to switch from deferred channel to current channel.
Here is the link-
Once you visit the link, you need to follow some steps-
1. Download the suite from above link
2. Once it is downloaded, open Command Prompt as an administrator
3. Copy the script from above link & paste it in Command prompt
4. Once it is done restart the Outlook, you will be able to see focused inbox in outlook & channel will be switched to Monthly channel.
01-05-2018 03:10 AM
That didn't solve it for me. I'm was already on the Current Channel but tried the fix anyway, didn't have any effect...
01-05-2018 03:13 AM
Thanks - worked for me - it turned out the problem machine was on semi-annual (targeted) - it is now on Monthly, like the working machine, and I see Focused inbox on both.
01-05-2018 03:44 AM
@Mattias maybe try to reinstall the Office application and then run the fix? Maybe not a bad idea to start from scratch.
01-18-2018 10:09 PM
I was setting up a new laptop and even though I had the Focused Inbox on my old one I couldn't get it to show up on my new one. I noticed my old one was on the Monthly channel and my new computer was not. Once I made the change and installed the latest round of updates I instantly had the Focused Inbox back. Yeah!!!
01-20-2018 03:40 PM
@Christopher Fritz Thanks for sharing this link. that worked for me after weeks of trying to get this to work on our terminal server.
FYI: for me, all I had do was download the fix, I ran it and it downloaded some Office updates, I then opened Outlook and the Focus feature was now available.
04-28-2018 02:41 PM
In my experience, it seemed like switching OWA between full and light affected whether the focused inbox would appear in my desktop app.
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