Emails going to straight to the delete folder and being marked as read.

Copper Contributor

I seriously need some help all my emails are going into the delete folder and being marked as read.  I have went through all the rules and there is nothing that makes all my emails foward to delete.  Somone please help me.

2 Replies

Hi @StephanieOnemissionsc,

There are a few possible reasons why your emails might be going straight to the delete folder and being marked as read. Here are some things to check:

  • Rules: Make sure that you don't have any rules set up that are automatically moving or deleting your emails. You can check your rules in Outlook by going to File > Manage Rules & Alerts.



  • Junk mail filter: It's possible that your junk mail filter is too aggressive and is moving legitimate emails to the delete folder. You can check your junk mail filter settings in Outlook by going to Home > Junk > Junk E-mail Options.





  • Malware: It's also possible that your computer is infected with malware that is messing with your email. You can run a malware scan to check for any infections.

Here are some additional things that could help you:

  • Restart Outlook. Sometimes a simple restart can fix minor glitches.
  • Create a new Outlook profile. If you've checked all of the above and you're still having problems, you can try creating a new Outlook profile. This will create a new set of settings and preferences, which may fix the problem. To create a new Outlook profile, go to Control Panel > Mail > Show Profiles. Click Add and follow the instructions on the screen.

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Kindest regards,

Leon Pavesic

It is happening on the web email and accross devices. I checked the rules and didn't find anything and tried installing McAfee but was unsuccessful. Any instructions on how to checl Malware on a mac