Forum Discussion
Emails going to straight to the delete folder and being marked as read.
I seriously need some help all my emails are going into the delete folder and being marked as read. I have went through all the rules and there is nothing that makes all my emails foward to delete. ...
i have been having this problem for months. mine is even worse because the emails go straight to my deleted/deleted folder (the recovery folder) as read. the only way to access this folder is from a computer browser. i have listed emails as safe and added to contact list and it still happens. three chats with microsoft support brought me here. i am so annoyed and frustrated!
jamivansant exactly the same is happening to me. The only solution is to save emails in my contact list. But because it's a business email. I don't always have client's email saved in my contact, specially when they've emailed me for the 1st time. I just had to make it a habit of checking my deleted folder which is really annoying. I have search everywhere for solutions, but haven't found one. If you have a solution, i'm all ears
- jamivansant
It turns out i had inadvertently downloaded a third party app on my outlook, which created the same issues you are having. Try the following and remove what you don't recognise.
Users can remove third-party app access from Outlook or Office 365 through the Microsoft Account page:
Log in to the account at account.microsoft.com/account
Click the Privacy tab
Verify identity using an email code
Scroll to Other privacy settings
Select Apps and services > Apps and services you've given access to
Choose the app to revoke
Click Edit under the app's name
Select Remove these permissions- I'm not sure where to find these?
Click the Privacy tab
Verify identity using an email code
Scroll to Other privacy settings
Select Apps and services > Apps and services you've given access to
Choose the app to revoke
Click Edit under the app's name
Select Remove these permissions
Settings & Privacy>Privacy>
Data options
Microsoft Search History
Manage Contact Search
Copilot interaction history
Services
Dynamics 365 applications
Item insights
Organization's notice
Outdesk terms of use
View
Microsoft's notice
Microsoft privacy statement
View
Contact preferences
Microsoft product emails - thank you so much! i tried that. there were 5 there. one of which i don't recognize and was used in may. fingers crossed!!
- that didn't work. guess i am going to have to swap to gmail. so frustrating and inconvenient.
