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Forum Discussion

Roki_81

Copper Contributor

Feb 19, 2024

Pdf files not syncing to OneDrive

Greeting all,
Seeking any advice you may have to resolve the problem I am having:

> pdf files on my old computer are NOT syncing / showing up on OneDrive online (web), and thus not accessible from my new computer (Lenovo Yoga, Windows 11), despite having the same Microsoft OneDrive account activated on both devices...

Word, powerpoint, excel all seem to be syncing... just not pdfs?

I've tried unlinking both computers from OneDrive several times, with no effect. All files sync successfully, EXCEPT for pdf?

I CAN manually upload a pdf document to OneDrive online, which then appears in the OneDrive of both devices... but existing local folder pdfs don't upload/sync automatically.

Thanks in advance for any tips you have!

admin

Sync

11 Replies

AustinTxGal
Copper Contributor
Apr 06, 2025
Same here. I can save a PDF and it displays in my local and cloud folders. I can select those BUT if I convert a .png to a PDF and save it to the same folders I can see it in the cloud, as a PDF, but not on my local drive. This is a real pain point. When I am trying to import the image saved as a PDF to a document it is not there. Is Microsoft even listening to these sync issues?
aaronL2
Copper Contributor
May 08, 2024
I am seeing this as well on a tenant I support. Resetting OneDrive seems to have no affect either. Anyone had any luck resolving this?
- nathanputnam
  Copper Contributor
  Jul 11, 2024
  aaronL2 Same thing. I can copy the file to another folder and that seems to "force it" to work. Frustrating.
TolliHickes
Copper Contributor
Feb 28, 2024
Roki_81 Hi, just wondering if this issue was solved for you? I am experiencing exactly the same thing
- stephen33525
  Copper Contributor
  Feb 28, 2024
  TolliHickes no, still waiting for a solution
Mike Williams
Steel Contributor
Feb 20, 2024
Are other files in the same local folders being synced?
If you move the PDFs to another local folder in OneDrive, do they sync?
What does the Status column show for the affected files in File Explorer?
- Roki_81
  Copper Contributor
  Feb 20, 2024
  Hi Mike Williams, thanks so much for your reply.
  Allow me to address your questions below.
  
  Are other files in the same local folders being synced? Yes. Every other file from my documents folder and desktop have synced, and appear in OneDrive online, except for my pdf documents.
  
  If you move the PDFs to another local folder in OneDrive, do they sync? I will try this now. Though the issue is currently affecting all pdfs in every sub folder within my local 'documents' folder
  
  What does the Status column show for the affected files in File Explorer? For each pdf file, the status is the two blue 'syncing' arrows... never attaining the tick or cloud status.
  - Mike Williams
    Steel Contributor
    Feb 20, 2024
    The syncing failure can be a result of other desktop services or apps locking the file or even folder.
    
    Try disabling any antivirus or similar apps that may be contending for access to those files. One of my PDF readers still locks recently opened files for example.

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Greeting all,
Seeking any advice you may have to resolve the problem I am having:

Word, powerpoint, excel all seem to be syncing... just not pdfs?

Thanks in advance for any tips you have!

","body@stringLength":"815","rawBody":"

Greeting all,
Seeking any advice you may have to resolve the problem I am having:

Word, powerpoint, excel all seem to be syncing... just not pdfs?

Thanks in advance for any tips you have!

","kudosSumWeight":0,"postTime":"2024-02-18T20:41:24.798-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:admin","text":"admin","time":"2016-07-14T11:04:06.650-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Sync","text":"Sync","time":"2016-06-23T16:17:21.070-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4060636_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7037},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Greeting all, Seeking any advice you may have to resolve the problem I am having: > pdf files on my old computer are NOT syncing / showing up on OneDrive online (web), and thus not accessible fr...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsNDQwMTM5NSw0NDAxMzk1","node":{"__ref":"ForumReplyMessage:message:4401395"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsNDQwMTM5NSw0MTM0ODM0","node":{"__ref":"ForumReplyMessage:message:4134834"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsNDQwMTM5NSw0MDY5NjAz","node":{"__ref":"ForumReplyMessage:message:4069603"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwxMzI6MHxpbnQsNDQwMTM5NSw0MDYxNTY1","node":{"__ref":"ForumReplyMessage:message:4061565"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:4060636":{"__typename":"Conversation","id":"conversation:4060636","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4060636"},"lastPostingActivityTime":"2025-04-06T11:12:50.576-07:00","lastPostTime":"2025-04-06T11:12:50.576-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:4060636":{"__typename":"ModerationData","id":"moderation_data:4060636","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4060636_1":{"__typename":"Revision","id":"revision:4060636_1","lastEditTime":"2024-02-18T20:41:24.798-08:00"},"CachedAsset:theme:customTheme1-1744326567647":{"__typename":"CachedAsset","id":"theme:customTheme1-1744326567647","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Same here. I can save a PDF and it displays in my local and cloud folders. I can select those BUT if I convert a .png to a PDF and save it to the same folders I can see it in the cloud, as a PDF, but not on my local drive. This is a real pain point. When I am trying to import the image saved as a PDF to a document it is not there. Is Microsoft even listening to these sync issues?

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aaronL2 Same thing. I can copy the file to another folder and that seems to \"force it\" to work. Frustrating.

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Roki_81 Hi, just wondering if this issue was solved for you? I am experiencing exactly the same thing $\":sad:\"$

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TolliHickes no, still waiting for a solution

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If you move the PDFs to another local folder in OneDrive, do they sync?
What does the Status column show for the affected files in File Explorer?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-02-19T18:33:58.944-08:00","lastPublishTime":"2024-02-19T18:33:58.944-08:00","metrics":{"__typename":"MessageMetrics","views":6688},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:4060636/message:4061565","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw0MDYxNzkzLDQwNjE3OTM","node":{"__ref":"ForumReplyMessage:message:4061793"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4061793":{"__typename":"ModerationData","id":"moderation_data:4061793","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4061793":{"__typename":"ForumReplyMessage","uid":4061793,"id":"message:4061793","revisionNum":1,"author":{"__ref":"User:user:2317958"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:4061565"},"conversation":{"__ref":"Conversation:conversation:4060636"},"subject":"Re: Pdf files not syncing to OneDrive","moderationData":{"__ref":"ModerationData:moderation_data:4061793"},"body":"

Hi Mike Williams, thanks so much for your reply.

Allow me to address your questions below.

Are other files in the same local folders being synced? Yes. Every other file from my documents folder and desktop have synced, and appear in OneDrive online, except for my pdf documents.

If you move the PDFs to another local folder in OneDrive, do they sync? I will try this now. Though the issue is currently affecting all pdfs in every sub folder within my local 'documents' folder

What does the Status column show for the affected files in File Explorer? For each pdf file, the status is the two blue 'syncing' arrows... never attaining the tick or cloud status.

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Try disabling any antivirus or similar apps that may be contending for access to those files. One of my PDF readers still locks recently opened files for example.
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