Pdf files not syncing to OneDrive

Copper Contributor

Greeting all,
Seeking any advice you may have to resolve the problem I am having:

> pdf files on my old computer are NOT syncing / showing up on OneDrive online (web), and thus not accessible from my new computer (Lenovo Yoga, Windows 11), despite having the same Microsoft OneDrive account activated on both devices...

 

Word, powerpoint, excel all seem to be syncing... just not pdfs?

 

I've tried unlinking both computers from OneDrive several times, with no effect. All files sync successfully, EXCEPT for pdf?

I CAN manually upload a pdf document to OneDrive online, which then appears in the OneDrive of both devices... but existing local folder pdfs don't upload/sync automatically.

 

Thanks in advance for any tips you have!

8 Replies
Are other files in the same local folders being synced?
If you move the PDFs to another local folder in OneDrive, do they sync?
What does the Status column show for the affected files in File Explorer?

Hi @Mike Williams, thanks so much for your reply.

Allow me to address your questions below.

 

Are other files in the same local folders being synced? Yes. Every other file from my documents folder and desktop have synced, and appear in OneDrive online, except for my pdf documents.


If you move the PDFs to another local folder in OneDrive, do they sync? I will try this now. Though the issue is currently affecting all pdfs in every sub folder within my local 'documents' folder


What does the Status column show for the affected files in File Explorer? For each pdf file, the status is the two blue 'syncing' arrows... never attaining the tick or cloud status.

The syncing failure can be a result of other desktop services or apps locking the file or even folder.

Try disabling any antivirus or similar apps that may be contending for access to those files. One of my PDF readers still locks recently opened files for example.
We are seeing this occurring for our entire organisation too. It has only been occuring since Monday so is it related to patch tuesday?
I am not experiencing it in either my of my OD or ODB accounts.
If a PDF file is saved in sharepoint, it willl not open in Desktop App and returns the message " The file is not syncing: To open this file in a desktop app, sync this folder to this app by selecting Add Shortcut to Ondrive.

If you do it this way, it then opens, but is impractical when youre dealing with 1000's of pdf's on a daily basis.

Something must have changed

@Roki_81  Hi, just wondering if this issue was solved for you?  I am experiencing exactly the same thing :sad:

@TolliHickes no, still waiting for a solution