Forum Discussion
Pdf files not syncing to OneDrive
Greeting all, Seeking any advice you may have to resolve the problem I am having: > pdf files on my old computer are NOT syncing / showing up on OneDrive online (web), and thus not accessible from ...
Are other files in the same local folders being synced?
If you move the PDFs to another local folder in OneDrive, do they sync?
What does the Status column show for the affected files in File Explorer?
If you move the PDFs to another local folder in OneDrive, do they sync?
What does the Status column show for the affected files in File Explorer?
Hi Mike Williams, thanks so much for your reply.
Allow me to address your questions below.
Are other files in the same local folders being synced? Yes. Every other file from my documents folder and desktop have synced, and appear in OneDrive online, except for my pdf documents.
If you move the PDFs to another local folder in OneDrive, do they sync? I will try this now. Though the issue is currently affecting all pdfs in every sub folder within my local 'documents' folder
What does the Status column show for the affected files in File Explorer? For each pdf file, the status is the two blue 'syncing' arrows... never attaining the tick or cloud status.
- The syncing failure can be a result of other desktop services or apps locking the file or even folder.
Try disabling any antivirus or similar apps that may be contending for access to those files. One of my PDF readers still locks recently opened files for example.- We are seeing this occurring for our entire organisation too. It has only been occuring since Monday so is it related to patch tuesday?
- I am not experiencing it in either my of my OD or ODB accounts.
