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Michiel van den Broek's avatar
Michiel van den Broek
Iron Contributor
Jan 16, 2017

Onedrive (NGSC Preview) keeps processing changes, but doesn't process several files

Hi,   I posted about this in the SharePoint community, but no responses there. As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask? https://techcommunity.mi...
files
office 365
OneDrive for Business
Sync
  • Nigel Soakell's avatar
    Nigel Soakell
    Jan 19, 2017

    Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below

     

    Office Admin center - Service health

    SharePoint Online service is degraded  
     
    SP90878 - SharePoint Features - Restoring service
    Restoring service - 19 Jan 2017 7:21 a.m.

    Title: Next Generation Sync Client issue
     
    User Impact: Users may be unable to sync their team site files using the Next Generation Sync Client (OneDrive.exe).
     
    More info: Affected users may observe that the sync client is in a persistent state of "processing changes" when syncing SharePoint team sites. The folder structure is correctly updated; however, the files themselves may not sync correctly.
     
    Current status: The deployment of the fix is now in progress and is expected to reach the majority of affected systems within 24 hours. Users will begin to experience service restoration as the fix propagates throughout the environment.
     
    Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue may potentially affect any of your users attempting to sync team sites. This issue only affects the OneDrive.exe client. The Groove.exe client is unaffected.
     
    Start time: Tuesday, January 17, 2017, at 2:12 PM UTC
     
    Preliminary root cause: An update intended to resolve a previously existing issue with processing incoming service requests inadvertently impacted the ability to sync team sites.
     
    Next update by: Thursday, January 19, 2017, at 7:00 PM UTC
Stacey Wilton's avatar
Stacey Wilton
Copper Contributor
Jan 17, 2017
Thanks for the updates. We are also having the same issue. New file folders coming down fine, no actual files though.

We tried re-installs, purging the local files and re-syncing the entire site, and even setup a new Windows 10 user profile. All with the same failed results.
  • Nigel Soakell's avatar
    Nigel Soakell
    Copper Contributor
    Jan 17, 2017

    Also have the same problem on a number of clients tried uninstalling and going back to older versions of the client however the problem still remains even with the older client. Tried the same thing on a fresh install of Windows 10 Pro with exactly the same result.

  • Michiel van den Broek's avatar
    Michiel van den Broek
    Iron Contributor
    Jan 18, 2017

    If you didn't already, create a service request in your Office 365 Admin Panel. A support member will call you, probably within an hour or so. As the issue is known within Microsoft, he will ask you to collect some (log) files from OneDrive and run a tool called Fiddler to collect network traffic. There is no known sollution yet, as far as I know.

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