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Robert_Iver's avatar
Robert_Iver
Copper Contributor
Feb 07, 2023

OneDrive folder redirection disappears

Hi,
We have a customer with enabled folder redirection through OneDrive where sometimes the folder redirection disappears, normal user desktop and documents show up instead.

To solve this, we have to manually go into the OneDrive Settings -> Backup -> Manage Backup & Start Sync
After that the folders and redirection is back.

This can last from weeks to months until it happens again, random when it happens and to which user.

Any ideas how this can be solved automatically or by a script that enforces the Backup Sync in OneDrive that can be run in the background (once a day or a few times a day for example).


Sincerely,
Robert.

Admin
OneDrive for Business
Sync
  • Deleted's avatar
    Deleted
    Feb 07, 2023

    Hello Robert_Iver,

    I am guessing the folder redirection was set up via GPO? Have you tried forcing an update to the existing policy? also is this an issue across all devices or random devices joined to your domain?

     

    Kindly make this findings to help troubleshoot in the right direction and be rid of the manual workaround as it can be exhausting and not feasible if you have many devices.

     

     

    If I have answered your question, please mark your post as Solved

    If you like my response, please give it a Like :smile:

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    • Robert_Iver's avatar
      Robert_Iver
      Copper Contributor
      Feb 08, 2023
      It's setup through Intune Policy, setup on all devices in our customers domain. This is the only customer with this issue as well.

      It's random who and when they get the issue, i would say 80-90% haven't experienced this issue yet out of 300+ users. So i would assume the Policy is working as intended and OneDrive.exe is running on the users machine, normal sync of files are working perfectly well, it's just the redirection/backup sync that stops.
      • AustenS1035's avatar
        AustenS1035
        Copper Contributor
        Oct 22, 2024

        Robert_Iver 

        This feels like a long shot, but did you ever resolve this issue? We're having the same thing happening in our environment and not having much success identifying a root cause.

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