Jun 12 2018 12:33 AM
Jun 12 2018 12:33 AM
For the last several days, I have had this message in Word/Excel/PowerPoint when I have been editing files that are synced to my machine using OneDrive for Business.
It also appears when I open a file direct from Word Online, SharePoint Online or Teams.
I have tried stopping the OneDrive sync, removing the files and then re-syncing, but I still get the same message.
My files that are stored in OneDrive for Business and not in SharePoint Online are fine and can be edited and synced as expected.
I am using Windows 10 Pro Build 1803
Any suggestions would be very welcome
Jun 14 2018 01:51 AM
As of 12 June, following Windows updates, this issue has disappeared
Nov 18 2018 01:28 PM
I just went to upload a ppt to Sharepoint for a group project and I get that message!! ive signed out and signed in and still pops up! Microsoft please help
Jan 07 2019 06:18 AM
Get this message trying to open any Office 356 document
Jan 07 2020 06:35 AM - edited Jan 07 2020 06:38 AM
I'd love to solve this problem. I too experience this error when editing a SharePoint file that is also stored through the One Drive utility
Jan 12 2021 02:23 PM
Jun 29 2021 10:40 PM
It usually happens when one is logged in Windows with different Microsoft account and in OneDrive with another Microsoft Account.
Try to use same Microsoft account in Windows login, Microsoft Office and One Drive.
It solved the issue at our end.
Sep 30 2021 02:17 PM
New to MO 2019 365 and trying to set up a new PC laptop. I'm getting this message when I try to open Word documents that I saved to OneDrive. How can I work around this message so I can access and edit these documents?
Oct 15 2021 12:23 PM
@ArchnaSingh I am using the feature of having syncing OneDrive files from two different microsoft office accounts. (OneDrive properties, Settings, Accounts, Add Account, Add second account) so switching accounts won't work in my situation.
Nov 05 2021 10:51 AM
Jan 14 2022 09:29 AM
@Joe_Kerr were you able to resolve this problem? I am stuck in the exact same scenario.