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Lclift61's avatar
Lclift61
Copper Contributor
Mar 15, 2021

Syncing Issues for specific users when Opening in the Desktop App

Hello - I'm experiencing issues with Excel Online files not syncing correctly for certain users when they have been accessing them through the Desktop App. I'll try to describe the precise details to...
Excel
onedrive
SharePoint
  • Tech_Mike's avatar
    Tech_Mike
    Mar 16, 2021

    Hello Lclift61 


    I have had such issue with one colleague of mine, always the same Team and the same Excel Sheet and only that particular user. Opening the sheet in the desktop app resulted in showing an older version even though it said it´s up to date and changes are saved. Opening in Teams or Excel web app, revealed that there are newer changes and the desktop app was showing days/week old versions.

     

    There are several places to check now, and which I went through to solve it. In my case it was the first option, a pending upload which somehow got stuck.


    1. Check if there any pending uploads in the "Upload Center" (little orange icon in the taskbar). Cancel them necessary.


    2. Delete local cache files

    • \appdata\local\temp
    • \appdata\local\microsoft\office\unsavedfiles

    3. Delete server cache from registry

    • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet\Server Cache

     

    Assuming you´re using current Office 365 installation and everything is updated.

     

    Michael

     

    EDIT: Office Upload Center has been removed, please see my reply below.

    Go to reply 

rijomapi's avatar
rijomapi
Copper Contributor
I have the same issue, i can't find Office Update Center
Tech_Mike's avatar
Tech_Mike
Brass Contributor
Jul 22, 2022

rijomapi 

Hi,
the Office Upload Center has been removed and the feature is now integrated in the specific apps e.g. Excel. You´ll find it under "Files needing attention" when you click File > Open and then you will see the button with an exclamation mark. See screenshot attached.

 

If there isn´t such button, try one of the other steps described above.

 

Also try deleting the cache through the GUI of the specific app:

File > Options > Save > Cache Settings > "Delete cached files" Button

Mike

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