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Bill Gartland's avatar
Bill Gartland
Brass Contributor
Jul 20, 2018

Quarantine Issue showing same email numerous times

What changed in Quarantine!?   "protection-office-com/?rfr=AdminCenter#/quarantine"
Why do I see multiple messages from the same sender in the main view:
HOME > Review > Quarantine
 
However; if I search-filter - Sort results by - Sender Email Address - and type the email address the search results only displays one single email. 
 
If I delete / remove the one email; then remove sort filter; then all the numerous emails from that sender are no longer in the main Quarantine view. 
 
Having the same email numerous times makes using quarantine impossible to use!  
I see a thousand email  in quarantine that take forever to review; But really only perhaps 100 - 150 unique emails.
 
WTF What The Fix!
 
admin
compliance
exchange
office 365
security

8 Replies

  • DirkStrange's avatar
    DirkStrange
    Copper Contributor
    Sep 21, 2021

    3 years later and this is still an issue.   Way to go microsoft.

  • Gregory Neumarke's avatar
    Gregory Neumarke
    Brass Contributor
    Sep 24, 2018

    I'm seeing this annoying behavior as well. It seems to be fine at first, and then is triggered by trying to scroll the window using the scroll bars or mouse wheel.

    • Muhammad Ali's avatar
      Muhammad Ali
      Copper Contributor
      Sep 25, 2018

      The work around for now is NOT to scroll. just work with the messages displayed on the screen, delete them and then the next bunch will appear

      • Bill Gartland's avatar
        Bill Gartland
        Brass Contributor
        Sep 25, 2018

        Well two months later on 09/19/2018 I received an email from an Office 365 Ambassador regarding a trouble ticket I opened which stated the obvious:

        I have confirmed that it is a known bug into the Security and Compliance.

         

        Then gave a workaround:  (ha ha)

        The workaround as of now is to use the Exchange Admin Center in managing quarantined emails since that quarantine in Security and Compliance is just the same as in Exchange Admin Center.

         

        I notified them that the workaround does not work as you cannot delete spam from the Exchange Admin Center; therefore it is not the same!!!

        I then get a response that the work around is to delete messages via powershell.   What a Joke.

        https://docs.microsoft.com/en-us/powershell/module/exchange/antispam-antimalware/delete-quarantinemessage?view=exchange-ps

         

        My work around is to search the Spam Folder by Recipient Email Address:  @MyDomain.com   

        This actually works and does not duplicate emails continuously!

  • Muhammad Ali's avatar
    Muhammad Ali
    Copper Contributor
    Sep 06, 2018

    Having the exact same problem 

    Also the ATP advanced threat protection was offered and made an announcement by MS to be available for E3 customers. The ATP appeared for couple days, but NON-CONFIGURABLE (the settings wouldn't change after saving) - and now its completely disappeared again. 

    MS should address these frustrating issues with their online console ASAP. 

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