Deleted Items in a Shared Mailbox

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Contributor

In O365/Exchange Online when a user deletes an item from a shared mailbox it goes to the user's deleted items not the shared mailbox's deleted items. 

 

Has anyone found a way to have them go to the shared mailbox's deleted items?

 

I have seen that Microsoft recommends a registry change but that doesn't solve the problem. In today's world people may be just as likely to use their phone or Outlook on the web.

 

 

3 Replies

@John Twohig 

 

Hi, at the moment there is no support way to do this, other than the registry fix that you have already identified I'm afraid - https://support.microsoft.com/en-gb/help/202517/items-that-are-deleted-from-a-shared-mailbox-go-to-t...

 

@PeterRising 

 

I was wondering if anyone had used a flow or something else to move them from the users' deleted items to the shared mailbox deleted items. 

 

For testing I logged in to the shared mailbox using Outlook on the web and deleted a item. It went to the shared deleted items - which is what I wanted. 

 

So the problem seems to only be with the Outlook desktop client so the registry change should work. In this case items are almost never deleted from someone's phone so that shouldn't be an issue.

 

It is unfortunate this couldn't be done with a PowerShell command like the Sent Items can. It took about 1 minute to get all the sent items to go to the shared mailbox sent items folder but it will take several hours to get the deleted ones correct.

 

Thanks

Will Office 2019 ever be updated to do this automatically as it already happens for the web or App version?