Forum Discussion
Deleted Items in a Shared Mailbox
The better way to do this is to use Group Policy.
Using the correct version of the ADMX templates for your version of Office, the one to change is -
User Configuration -
Policies
Administrative Templates -
Microsoft Outlook 2016
Outlook Options
Delegates
Store deleted items in owner's mailbox instead of delegate's mailbox
Set it Enabled and it will work for delegates and shared mailboxes.
That may work in some situations but doesn't help if people use other mail clients, use phones for email, or are never in the office to have group policy applied.
I get really uncomfortable trying to enforce business rules on a device by device or client by client basis because a situation will come up that you haven't, or can't address.
The real solution to things like this is server side rules so that no matter what device or client is being used it will follow the rules.
- This only seems to happen for the Outlook Desktop client not OWA or phones.
