Video in Teams causes Surface Pro to overheat

[Domokelly]

Hi,

My Surface Pro has been getting really, really hot during video calls in Teams. Today it got so hot that it caused a shutdown.

Why is the camera so systems intensive? Can you please add a setting to allow reduced video load?

It seems crazy that a Microsoft product would run so poorly on a Microsoft device.

[#2]

Unfortunately this is the reality we have with Microsoft Teams and Microsoft Surface Pro :-(. I also have a Surface Pro and I'm aware of this pain, but for now we don't have any news about when this performance problems are going to be solved

[#3]

We had the same issue and have now moved all our users over to another brand of non MS personal device sadly. We tried no video for calls but it is a collaboration and video product so this seemed pointless.

[#4]

@barrieg Similar experience for me.  We have now embargoed further purchase of Surface Pro in our organisation ( a pity as in all other regards it was a superb device.) Have currently selected the Dell 7320 Detachable, which has copied the Surface form factor, as a replacement.   Camera, mic and speakers not as good - but if it can handle the demands of Teams without everything else grinding to a halt we will probably stick with it.

[#5]

Has this overheating camera/surface problem been resolved when using teams? Apparently, this happens too when using Zoom or any software that uses the camera.

Thanks in advance. 

[#6]

Have Surface PRO 7 and sometimes get camera sw stuck. Means camera led is on and camera service consumes about 30-40% of CPU time and in short time the computer starts overheat.

Today, I had to switch camera on my Teams call off because of the overheating too. I see here three possible issues - not handled any of them yet unfortunately.

• Camera driver/SW is broken
• Teams uses camera ineffectively  (with effects disabled)
• Effects on Camera (blur, background) overloads CPU while computing video stream during the call.

[#7]

@Domokelly 

I decreased PL2 limit to 12W in ThrottleStop to solve this issue. 

I came here to find another solution but it is what it is.