Forum Discussion
Video in Teams causes Surface Pro to overheat
I have a MS Surcface Pro 7.
My cam is also heating up extremly and causes shutdowns using MS Teams.
Both are Microsoft products, why it is so difficult to solve the probme. This is really disgusting.
Now my camera is broken, i think because of overheating.
Now i use an external webcam and deactivated the both onboard cameras (front/rear).
The notebook is still overheating around the system cam when using MS Teams.
I never ever would buy a microdoft product any more....
The worst thing is, they don't deliver a solution for their own soft/hardware problem
I finally solved the problem by setting pl2 to 13 watt and pl1 to 25 watt in ThrottleStop. Pl1 time is 28 sec. ThrottleStop is in "turned off" mode and doesn't control Speed Shift epp (it is controlled by Windows) . Now my Surface works on 2.5-3GHz I don't have any throttling anymore.
I probably spent a year to realized how to correctly set it but now everything works pretty fine even in heavy apps.
P. S. So, in reality the problem is that some Surface software sets pl1 to 61 watt on Windows. For example everything works correctly on Linux from the box. So, ThrottleStop just correctly sets Pl1 limit and that's it.
P. P. S. Please, like my answer if it helps you because it may help other users (I hope)
Thanks for the your reply and solution. I don't know how to do this. I downloaded the tool ThrottleStop, but not sure, which concrete settings I should select. There are too many things which i could change and don't want to crash my notebook.
I open ThrottleStop. -> Throttle is turned off by default as I understand.
Then i need to go to "TPL" settings?Screenshot1
- I changed following parameters in blue
- to get the settings in yellow
Now it looks like this
This "Turn On" Button means, ThrottleStop is in "turned off" mode, right?!
zafero1975 The most stupid thing is that the problem happens only on Windows. On Linux everything works perfectly. Well, I will go to buy a new laptop very soon and it is so sad that Microsoft didn't fix the problem at the end for more than 3 years.
I just tested it in Furmark and gives 1 fps on Windows and 13 fps on Ubuntu.
I think the reason is in Intel Thermal Framework because removing of Intermal Thermal Framework participants from Device Manager fixes the problem for a couple of minutes until the processor starts throttle by BD PROCHOT which can be disabled only by Throttlestop.
Interesting is there a way to ping Microsoft support to highlight the topic back?
Alexander_Novikov thanks for the feedback.
The Microsoft support is simply ridiculous. And it's an absurdity that their own hardware/software combination doesn't work for simple requirements. No audio/video/photo editing, no games, just simple office activities.... For now mine still works somehow/halfway, but I also will buy a new notebook this year. I think it will be a Lenovo 😉
- I just noted difference in our screenshots. I made a mistake. Short power should be more than long power.
- You need to uncheck "Disable controls" and check "Sync MMIO" back. I can make a screenshot tomorrow but all other things looks fine.
- Great, thank you!!!! I hope my screenshots also help others 😉
- Many thanks! This has helped me a lot! I did more small tuning of the CPU handling in the ThrottleStop app. That is a great tool I didn't know about. So really much appreciated.
I'm really happy to help! It is not clear why Microsoft didn't solve the problem by themself.
Small advice - please, don't try to improve performance dramatically or significantly increase turbo time if you don't have extra cooling like water cooler etc. Because even if you won't catch throttling immediately it will happen after several minutes/hours and you won't be able to disable throttling until the tablet cool down. This values 12/25 I took from official Intel documentation, I added 1 watt to pl2 but it doesn't make sense to increase them more without extra cooling. (I tested different configurations)
