Forum Discussion
Unable to Update Profile Picture
I am trying to update (i.e. change my existing) profile picture in Microsoft Teams. I'm speaking about my personal picture, not the team picture.
I have tried every possible thing I can think to try to get this to work, and nothing works:
- I tried PNGs, JPGs, and JPEGs
- I tried a variety of sizes: 60x60 px, 100x100 px, 256x256 px, 512x512 px, with many other options as well.
- I tried using the Teams desktop app, the web browser app, the iPhone app, the iPad app.
- Within the web browser app, I have tried with Chrome and with Firefox.
- I have also tried updating my profile name at the same time, which I saw recommended in one community answer.
All of this fails to work.
Whenever I try with the desktop or web app, I get the error "There was a problem saving the photo. Please try again." Whenever I try with the iOS apps, I get the error "Error: We were unable to upload your image." Obviously neither is helpful to understand what I should do to fix.
I've also encountered the exact same error if I merely try to remove the existing profile picture I have and go back to the generic colored text avatars (i.e. "There was a problem saving the photo ..."). Since I have a profile picture obviously this worked somehow before, but seems impossible to change now.
I am on a free version of Microsoft Teams, which (to my knowledge) is not linked to a larger Office365 account.
Please help!
Ok,
I would try this.
1.) Change the picture in https://account.microsoft.com/profile/
2.) Change the picture in https://portal.azure.com. Go to Azure Active Directory > Users > Select User > Edit > Change Picture
3.) Wait 24 hours
It's definitely the microsoft account which changes it - Outlook has changed, OneDrive has changed but Teams hasn't updated for me either so I would say it's propagation time as the reason it hasn't changed. I am going to check back on mine tomorrow
Best, Chris
- Ok got it
Assuming you signed up with a Microsoft Account (I.e. outlook.com) update the photo here
https://account.microsoft.com/profile/
Assuming it was Free Teams it should pull through to your Teams profile. Just tested and works without issue
Let me know how you get on
Best, ChrisChrisHoardMVP Thanks for the quick reply Chris.
Unfortunately I had already done that as well. I switched the microsoft account the new profile picture I want last week, but Teams still shows the old picture. Maybe if I could delete my current Teams profile picture it'd pull the microsoft picture, but right now they are not in sync. But it is the same login for both.
- Ok, try this
Change it here again
https://account.microsoft.com/profile/
Then log out of Teams completely. Then flush your browser history. Also flush the Teams cache per this article
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
Let me know how that goes
Best, Chris
