Forum Discussion
Unable to Update Profile Picture
Ok,
I would try this.
1.) Change the picture in https://account.microsoft.com/profile/
2.) Change the picture in https://portal.azure.com. Go to Azure Active Directory > Users > Select User > Edit > Change Picture
3.) Wait 24 hours
It's definitely the microsoft account which changes it - Outlook has changed, OneDrive has changed but Teams hasn't updated for me either so I would say it's propagation time as the reason it hasn't changed. I am going to check back on mine tomorrow
Best, Chris
Assuming you signed up with a Microsoft Account (I.e. outlook.com) update the photo here
https://account.microsoft.com/profile/
Assuming it was Free Teams it should pull through to your Teams profile. Just tested and works without issue
Let me know how you get on
Best, Chris
ChrisHoardMVP Thanks for the quick reply Chris.
Unfortunately I had already done that as well. I switched the microsoft account the new profile picture I want last week, but Teams still shows the old picture. Maybe if I could delete my current Teams profile picture it'd pull the microsoft picture, but right now they are not in sync. But it is the same login for both.
- Ok, try this
Change it here again
https://account.microsoft.com/profile/
Then log out of Teams completely. Then flush your browser history. Also flush the Teams cache per this article
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
Let me know how that goes
Best, ChrisChrisHoardMVP Thanks for sticking with me on this.
Awesome idea, unfortunately does not appear to have solved the problem. Pretty sure I cleared the cache correctly - though I'm on a mac so folder names slightly different, but close enough. When I reopened both the desktop app and web app, the old picture still appears and I still can neither delete it nor upload new.
