Forum Discussion
Teams Won't Load
I cannot tell you how frustrated I am!!!
My Teams stopped loading - either my own account or using a link from another person.
I uninstalled it and reinstalled it but I just get a blue spinning wheel on the sign in page.
I tried the virtual assistant - who put in to chat with a person - who could only deal with "basic queries" - so they gave me a link to phone numbers WHICH took me back to the virtual assistant!!!
I am so fed up - can't believe that they are calling this a service.
Really hoping someone can help please.
- Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
- Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.- This fixed the issue for me, thank you!
ChristianJBergstrom THANK YOU! This is like Wizardry! Can't believe it... just worked! 🙏
- have to delete the folder every time before launching teams, especially after each computer rebooting.
ChristianJBergstrom thank you - finally got someone from Microsoft to help me
Not sure what you mean, good to hear but I don't work for Microsoft if that's what you mean 🙂
MODERATOR EDIT: ChristianJBergstrom is a certified Microsoft MVP and expert in Teams, which means he has been recognized as an exceptional community leader and solution-provider.
- same issue.
%LocalAppData%\Microsoft\teams deletion, restart, re-install did not help. - Delete Teams Cache. If Microsoft Teams won't open properly on your PC it could be that one of the cache or temp files is corrupted. This is an easy fix. All you have to do is delete Cache and temporary files.
Regards,
Will
