Forum Discussion
Teams Won't Load
- Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
- I realize this is an older thread, but I just ran into this issue today. I have updated W11, rebooted, uninstalled Teams, reinstalled Teams, cleared the cache (deleted the files); ALL repeatedly throughout the afternoon. Teams will not load and I get the "We're sorry--we've run into an issue" and logging and/or try again does not work. I have Googled and YouTubed and followed all the recommendations I could find--still won't load. It did work several months ago, and is working on my W10 machines. Help would be apricated.
This was the ticket for me. So much so that I keep a desktop shortcut at the ready. I use Teams about once a year so my memory is not to be trusted.
- Yes, thanks. I mentioned above that I have tried that numerous times without any success; hence my reposting the problem.
- This helped me lickity split! THANK YOU. My Teams on my personal PC hasn't been loading for over a couple months - and I have an important interview on Teams in a couple days, so realized I'd better sort it out. This desktop app reset did the trick.
I cannot even load the link provided. I do have another account through my primary employer which works via web. I am used to signing out and signing in to my other account but it no longer loads. It recognizes my account and then never completes loading on the web and the app simply states that there is a problem.
Any guidance appreciated!
This just helped me out massively and saved me after half an hour of looking and no help, you are a legend and once again cheers.
- Thank you Christian! Teams sorted and back up and running. 🙂
- To clarify Christian's excellent advice, delete the files in that folder but not the numerous folders within the Teams folder. Thank you very much sir - I was reluctant to delete everything but eventually I concluded I had nothing anyway so really had nothing to lose.
- This helped me too. Thank you!
- Thank you, Christian! Even after my IT department tried to help, I continued to have the same issue. Your suggestion fixed it perfectly! Thank you very much!
- This was SOOOO Helpful! THANKS SO MUCH CHRISTIAN! This is the only thing that worked! You'ret best!
- Hey! I used this fix earlier this week but I have had to do this multiple times a day for a particular user, is there an additional measure I can take for a more permanent solution?
CoryM75 Hi, try the suggestions at the bottom of this page Force Teams desktop client update - Page 2 - Microsoft Tech Community
Hi Christian
I have tried all your fixes to no avail - is there anything else I can do?
Thank you!
