Forum Discussion

Corinne1967's avatar
Corinne1967
Copper Contributor
May 11, 2021

Teams Won't Load

I cannot tell you how frustrated I am!!! My Teams stopped loading - either my own account or using a link from another person. I uninstalled it and reinstalled it but I just get a blue spinning whe...
Microsoft Teams
  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    May 11, 2021
    Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com

    As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
ChristianJBergstrom's avatar
ChristianJBergstrom
MVP
May 11, 2021
Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com

As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
  • jjvred's avatar
    jjvred
    Copper Contributor
    Jan 27, 2022
    This fixed the issue for me, thank you!
  • Cheryl1700's avatar
    Cheryl1700
    Copper Contributor
    Apr 14, 2022

    ChristianJBergstrom THANK YOU!  This is like Wizardry!  Can't believe it... just worked!  🙏

    • _GZjieying's avatar
      _GZjieying
      Copper Contributor
      Apr 14, 2022
      have to delete the folder every time before launching teams, especially after each computer rebooting.
      • Cheryl1700's avatar
        Cheryl1700
        Copper Contributor
        Apr 19, 2022

        I see, _GZjieying , thank-you.  That's unfortunate :unamused:

  • Corinne1967's avatar
    Corinne1967
    Copper Contributor
    May 11, 2021

    ChristianJBergstrom thank you - finally got someone from Microsoft to help me 

     

    • ChristianJBergstrom's avatar
      ChristianJBergstrom
      MVP
      May 11, 2021

      Not sure what you mean, good to hear but I don't work for Microsoft if that's what you mean 🙂

       

      MODERATOR EDIT:  ChristianJBergstrom is a certified Microsoft MVP and expert in Teams, which means he has been recognized as an exceptional community leader and solution-provider. 

      • Corinne1967's avatar
        Corinne1967
        Copper Contributor
        May 11, 2021
        No I appreciate you trying to help - just glad it is resolved
  • Miles_Hebden's avatar
    Miles_Hebden
    Copper Contributor
    Jan 12, 2022
    This sorted my problem too. Many thanks.
  • Nick_Bastow's avatar
    Nick_Bastow
    Copper Contributor
    Feb 17, 2022
    Thanks Christian - this solved my problem too...
  • WashU1995's avatar
    WashU1995
    Copper Contributor
    Feb 28, 2022
    That Worked like Magic! Thank you ChristianJBergstrom.
    Microsoft should probably fix this bug that seems to be out there for some time.
  • Skriddles's avatar
    Skriddles
    Copper Contributor
    Feb 28, 2022
    YAY! That worked on my desktop computer! It still doesn't work well from m iPhone on a weak internet connection, but having it work on the computer is a BIG help! Thank you!
  • Angel_Clark's avatar
    Angel_Clark
    Copper Contributor
    Apr 11, 2022
    I was a little nervous since there were a lot of files in there, but worked like a charm! Thanks ChristianJBergstrom
  • S_hale's avatar
    S_hale
    Copper Contributor
    Apr 13, 2022
    Same exact issue here and it worked for me too, thank you! Is it the large build up of files that causes the issue?
    • ChristianJBergstrom's avatar
      ChristianJBergstrom
      MVP
      Apr 13, 2022

      S_hale Hey, glad it got sorted. Difficult to say exactly but the cache files are there and they mess things up sometimes. There's a more granular approach for clearing those files by being selective in that location. But it works by wiping them all too so that's why I suggested that in the very first post.

       

      The more "official way" (which often is enough) is to simply sign out and quit Teams as those two things also release cached objects.

      • S_hale's avatar
        S_hale
        Copper Contributor
        Apr 14, 2022
        Yep, I tried logging out and logging back in, running updates, and nothing worked except your solution. Thanks again Christian!
  • DhaliaC's avatar
    DhaliaC
    Copper Contributor
    Apr 14, 2022
    Thank you!