Forum Discussion
Teams Won't Load
- Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
- This fixed the issue for me, thank you!
ChristianJBergstrom THANK YOU! This is like Wizardry! Can't believe it... just worked! 🙏
- have to delete the folder every time before launching teams, especially after each computer rebooting.
I see, _GZjieying , thank-you. That's unfortunate
ChristianJBergstrom thank you - finally got someone from Microsoft to help me
Not sure what you mean, good to hear but I don't work for Microsoft if that's what you mean 🙂
MODERATOR EDIT: ChristianJBergstrom is a certified Microsoft MVP and expert in Teams, which means he has been recognized as an exceptional community leader and solution-provider.
- No I appreciate you trying to help - just glad it is resolved
- This sorted my problem too. Many thanks.
- Thanks Christian - this solved my problem too...
- That Worked like Magic! Thank you ChristianJBergstrom.
Microsoft should probably fix this bug that seems to be out there for some time. - YAY! That worked on my desktop computer! It still doesn't work well from m iPhone on a weak internet connection, but having it work on the computer is a BIG help! Thank you!
- I was a little nervous since there were a lot of files in there, but worked like a charm! Thanks ChristianJBergstrom
- Same exact issue here and it worked for me too, thank you! Is it the large build up of files that causes the issue?
S_hale Hey, glad it got sorted. Difficult to say exactly but the cache files are there and they mess things up sometimes. There's a more granular approach for clearing those files by being selective in that location. But it works by wiping them all too so that's why I suggested that in the very first post.
The more "official way" (which often is enough) is to simply sign out and quit Teams as those two things also release cached objects.
- Yep, I tried logging out and logging back in, running updates, and nothing worked except your solution. Thanks again Christian!
- Thank you!
