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erictherrien's avatar
erictherrien
Copper Contributor
Sep 12, 2024

Teams Voice - business recovery plan

Hello,

I have a mandate to draw up a business recovery plan. We use Teams phones with domestic calling licenses and Microsoft is our service provider.

 

I can't find any information about vendor/customer responsibility for the Voice portion of Teams. I assume that as a SAAS, Microsoft is responsible for offering the service, but what about configurations such as Phone numbers, auto attendants, call queues, holidays, resource accounts?

 

Regards

 

Eric

 

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  • DennisMatl's avatar
    DennisMatl
    Copper Contributor
    Sep 16, 2024

    erictherrien I do not have an answer for your question but it does spark even more questions.  We will be revising our business recovery plan after the first of the year and I will be adding this to our list.

     

    Theoretically, Microsoft has "promised" redundancy.  Your Teams instance should remain viable even if MS has an outage. 

    I have seen posts about using PowerShell to "backup" all of the parts of Teams Admin.

    Here is a link to a PS Script that makes a "backup", but it hasn't been updated in a few years

    Backup-TeamsConfig - MS Teams Configuration Backup Script - Lee Ford's Blog (lee-ford.co.uk)

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