Teams on Mac hangs on opening until "Could not connect to server xxx.xxx.x.x" message appears

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Occasional Visitor

A member of my team is having an issue opening the MS Teams (Mac) app on her iMac (identical to mine).

 

We deleted the cache files, then associated files, and re-installed Teams before posting this.

 

Basically, when she opens MS Teams, she gets the "spinning wheel" for about a minute. At the end of the minute, we get the OSX "Cannot connect to Server xxx.xxx.x.x", where x's are our local server that we currently do not have access to (working from home). I have ALSO tried disabling the NIC for this device.

 

We cannot locate ANYTHING in Teams that may be looking for this IP address, even shortcuts in chats.

 

I have the log file and can't see anything clearly out of order.

 

Any ideas??

 

Matthew

7 Replies
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@MattPetersen 

Greetings Matthew,

I have the same problem with an user with the latest Catalina update. Did you ever solve this problem?

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We’ve got the same issue, did you solve it?
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@Matt_1975 Greetings Matt,

 

The problem for me was that before launching Microsoft Teams, the shared folders connected to the Mac was forced to be online. After a lot of troubleshooting my problem was solved by deleting the shared folders on the Mac, thereafter Teams could start normally.

 

Really wacky problem/solution though...

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@LinusKarlsson thanks, how do you delete shared folders? or which shared folders!

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No not yet, have you? can't believe not more people have had it, I've had two users now. It's almost like it's remembering a link or document that has been shared but clearing those without logging in is an issue.
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@Matt_1975 Greetings,

Earlier this year I attached a shared folder to the MAC, these shared folders can be found at users and group if I remember correctly.

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@LinusKarlsson sorry users and groups where? in Microsoft 365? Are you clear that it's ONLY when starting Teams that it hangs for us -  eventually asking for this server.

ie not when the user logs into the mac, as that would try and and mount a volume if it was in the users & groups users startup items but it's not present, the machine operates normally unless we try to use Teams.

Therefore as I mentioned it's Teams asking for this server.